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Motorist

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  • Why are my bonus points different each time even though I fuel up with the same amount?
  • How do I avoid my accumulated points from expiring?
  • Is there any min or max bonus points?
  • How long does it take for my Mesra Rewards points to be credited into my account?
  • Can my Mesra Rewards points be converted in to cash?
  • Currently I have points in my physical Mesra card, what level will I be when I link it to the Setel app?
  • I don't have a credit card, can I connect Setel with my debit card?
  • Why have I been charged RM 1.00 upon linking my credit/debit card?
  • Where are Setel-enabled stations?
  • What happens if I do not spend/make any purchases for the month?
  • Can I earn bonus points if I pump diesel?
  • I have already downloaded the Setel app, but I don’t want to top-up. Will I still get bonus points?
  • Can I get Mesra Rewards points when I pay with my PETRONAS Gift Card?
  • What is the benefit of using a virtual Mesra Rewards card on the Setel app?
  • I have already linked my physical Mesra Rewards card into the Setel app but I did not receive any bonus points. What should I do?
  • Will I get bonus points for my purchases of non-fuel items at Kedai Mesra after I link my physical Mesra Rewards card to the Setel app?
  • I have downloaded Setel and own a physical Mesra Rewards card. How do I collect and earn bonus points?
  • Is there a special period during any day to get extra bonus points via Setel?
  • Is there any difference in the points structure between staff and public ?
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