Motorist
- How do I know if my Mesra Rewards points are expiring?
- How do I link my physical Mesra card?
- Why is my top-up not reflected in my wallet balance?
- How do I change my trusted device?
- How do I change to a different Café Mesra outlet?
- What can I do if my order is missing an item/wrong order was given?
- Is the packaging fee included in the total Café Mesra order?
- Can I download/send my Café Mesra receipt to my email?
- Can I edit my Café Mesra order after checkout?
- Can I top up my Setel Wallet when checking out for Café Mesra?
- Will the items in my cart be cleared if I return to the homepage while ordering from Café Mesra?
- What payment methods are accepted for Café Mesra orders?
- How do I cancel my Café Mesra order?
- Why can’t I find a specific Café Mesra outlet?
- How do I access the Café Mesra outlet through the Setel app?
- Can I get Mesra Points for my Café Mesra transaction?
- Why can’t I make another Café Mesra order?
- How do I check on my Café Mesra order status?
- What can I do if my Café Mesra order was marked received but I did not receive it?
- How do I get a refund for my cancelled Café Mesra order?
- Why was my Café Mesra order rejected?
- How do I make a Café Mesra order?
- I have linked my physical Mesra Rewards card to the Setel app but I am still using my physical Mesra Rewards card to collect points, do I still get the bonus Mesra points from the membership level?
- Can I link more than one (1) Mesra Rewards card with my Setel account?
- What happens to my existing Mesra Rewards points when I link my existing physical Mesra card with Setel?
- Is there any difference between staff and the general public points structure?
- How do I get to the next membership level?
- Can I get an extended grace period to earn more Mesra Rewards points and level up?
- Will redeeming my Mesra Rewards points affect my membership level?
- How do I maintain my current Mesra membership level?