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  2. Customer Help Centre

Customer Help Centre

General

  • My IC number is incorrect in the app. What should I do?
  • I can't access my old number/update my mobile number in the app. What should I do?
  • How do I unlink my phone as a trusted device?
  • I have a new mobile number. How do I change my mobile number in the app?
  • How do I verify my account/perform e-KYC in the Setel Lite app?
  • How do I check my IC number in the app?
See all 138 articles

Motorist

  • My IC number is incorrect in the app. What should I do?
  • How do I link my physical Mesra Rewards card?
  • Why is my top-up not reflected in my wallet balance?
  • Can I renew my road tax for an Electric Vehicle (EV)?
  • Takaful Malaysia Motorcycle plan renewal criteria
  • Takaful Malaysia Private Car plan renewal criteria
See all 494 articles

Business

  • What is the Skim Kawalan Petrol Bersubsidi (SKPS), and what is its purpose?
  • Can I use Family Wallet to pay for the fuel subsidy?
  • How do I view vehicles eligible for the fuel subsidy?
  • How do I check my SmartPay account activation status?
  • How do I check the reimbursement of the subsidy?
  • What fuel type is eligible for the subsidy?
See all 38 articles
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