General
- My full name/IC number is incorrect in the app. What should I do?
- I can't access my old number or update my mobile number. What should I do?
- How do I unlink my phone as a trusted device?
- How do I view my password-protected monthly statement and custom statement?
- I have a new mobile number. How do I change my mobile number in the app?
- How do I verify my account/perform e-KYC in the Setel Lite app?
Motorist
- My full name/IC number is incorrect in the app. What should I do?
- How do I link my physical Mesra Rewards card?
- Why hasn’t my top-up been reflected, or why does it appear as failed?
- Why is the windscreen add-on not available for me to select under Generali's plans?
- Can I transfer my BUDI MADANI Diesel eligibility?
- e-Invoice FAQ
Business
- Where can I view my full transaction report for both physical & virtual card?
- Will using Setel affect the settings configured by my Fleet Administrator?
- If I fuel using my physical PETRONAS SmartPay card, will the transaction also appear in the Setel app?
- Can I continue using my physical SmartPay Card after linking it to Setel?
- What should I do if I accidentally submitted the wrong Setel mobile number for linking?
- Can I relink the same PETRONAS SmartPay to another Setel account?