General
- Mesrakan Perjalananmu FAQ (English)
- How do I change my mobile number?
- How do I change/reset my passcode?
- How do I disable additional verification before making any transactions?
- How do I enable additional verification before making any transactions?
- How do I remove my phone as a trusted device?
- I lost my trusted device. How do I recover my account?
- What do I do if I don't receive the login request on my trusted device?
- How many devices I can link as a trusted device?
- How do I approve the trusted device login request and how much time do I have to approve it?
- How do I set my phone as a trusted device?
- What is a trusted device and how does it work?
- Mesrakan Perjalananmu FAQ (Bahasa Melayu)
- How do I disable biometric verifications (FaceID, TouchID, Fingerprints, etc)?
- DuitNow RM7 cashback campaign
- 10% Cashback campaign
- 3x Mesra points campaign
- 3% Cashback campaign
- Can I still make transactions if only one of the limits is reached?
- What happens to my wallet limit and spending limit after I upgrade to a supported Android version?
- Why can't I verify my account/perform e-KYC on the Setel app?
- Is the account verification process applicable to Malaysians only?
- How many times do I need to verify my account/do the e-KYC verification?
- Why should I verify my account/complete e-KYC verification?
- Refer & Menang FAQ
- Mega Perks: Maybank PETRONAS cards FAQ
- Can I refuel with Setel before updating the app?
- Is app version update mandatory?
- When is the latest due date for me to update my app version?
- What if I don't update my app?