General
- How do I redeem points on Setel Lite Web?
- How do I disable additional verification before making any transactions?
- How do I enable additional verification before making any transactions?
- What can I do if I don't receive the login request on my trusted device?
- How many devices I can link as a trusted device?
- How do I approve the trusted device login request and how much time do I have to approve it?
- How do I set my phone as a trusted device?
- What is a trusted device and why do I need to activate it?
- How do I disable biometric verifications (FaceID, TouchID, Fingerprints, etc)?
- Can I make other purchases with Setel Lite?
- What should I do if I have an issue while using the Setel app?
- How do I pay for Kedai Mesra purchases with Setel Lite?
- How long will it take to verify my account?
- How will I know if my account verification is successful?
- Why can't I update my identity card number (NRIC)?
- How long does it take to verify my account/perform e-KYC?
- Can I still make transactions if only one of the limits is reached?
- When will my wallet limit and spending limit be refreshed?
- What is my wallet limit and spending limit if I use both the Setel app and the Setel Lite app?
- What is my wallet limit and spending limit?
- How does the limit for the unsupported Android version work?
- Why can't I verify my account/perform e-KYC on the Setel app?
- My account verification failed, what should I do?
- How much will my limit change after I verified my account/perform e-KYC verification?
- Is the account verification process applicable to Malaysians only?
- How many times do I need to verify my account/do the e-KYC verification?
- Why should I verify my account/complete e-KYC verification?
- How do I use the Scan & earn points feature on the Setel Lite app?
- Why can't I redeem vouchers on Setel Lite?
- What if I encounter an issue while refuelling?