General
- When will my wallet limit and spending limit be refreshed?
- What is my wallet limit and spending limit if I use both the Setel app and the Setel Lite app?
- What is my wallet limit and spending limit?
- How does the limit for the unsupported Android version work?
- Why can't I verify my account/perform e-KYC on the Setel app?
- My account verification failed, what should I do?
- How much will my limit change after I verified my account/perform e-KYC verification?
- Is the account verification process applicable to Malaysians only?
- How many times do I need to verify my account/do the e-KYC verification?
- Why should I verify my account/complete e-KYC verification?
- How do I use the Scan & earn points feature on the Setel Lite app?
- Why can't I redeem vouchers on Setel Lite?
- What if I encounter an issue while refuelling?
- Mega Perks: Maybank PETRONAS cards FAQ
- Is it safe to initiate fuelling at the pump?
- Can I use the watch app if I own an Android phone?
- Can I cancel the refuelling with the watch app?
- Can I use the watch app for fuelling and the main app for a Kedai Mesra purchase simultaneously?
- What if the top-up was unsuccessful?
- What if I did not link any credit/debit card and encountered a payment error upon fuel ordering?
- How do I use my credit/debit card with the watch app?
- Can I refuel with only my Apple Watch?
- Is the one-Tap Fuelling feature supported for all iOS watch users?
- How do I install Setel on my Apple Watch?
- Can I refuel with Setel before updating the app?
- Is app version update mandatory?
- When is the latest due date for me to update my app version?
- What if I don't update my app?
- I have completed e-KYC. Why has my daily and single transaction limits been reduced to RM200?
- I have completed e-KYC, will my daily and single transaction limit be restored if I move to another device?