General
- I can’t update my Android OS, can I still maintain my transaction limits?
- Why should I update my Android operating system (OS)?
- Why is my account suspended?
- What do I do if the Setel app is not loading?
- What operating system (OS) version is needed to use the Setel app?
- Why am I getting a timing error?
- How do I enable biometric verifications (FaceID, TouchID, Fingerprints, etc)?
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- Is my device modified?
- Refer A Friend FAQ
- How do I update the Setel app?
- Why do I need to turn on my GPS?
- What should I do if I suddenly receive a one-time password (OTP) from Setel but I am not a Setel app user?
- What should I do if I received a one-time password (OTP) but did not request for it?
- What should I do if I do not receive a one-time password (OTP)?
- What is a one-time password (OTP)?
- How long will my account be restricted after it has been automatically suspended?
- What happens when I’m suspended?
- I have lost access to my old mobile number and want to change my mobile number. Can I delete my account?
- I have lost access to my old mobile number, can I delete my account?
- Can I request to transfer my points and rewards to another Setel account upon account deletion?
- What happens to the points and rewards after my account is deleted?
- When will my data be deleted?
- What happens to my wallet balance after account deletion?
- Can I create a new account using the same mobile number and email address after the account is deleted?
- Can I recover my account after I delete it?
- How do I update/delete my personal data?
- What should I do if someone else has logged into my account?
- How do I verify my email address?