General
- Mega Perks: Maybank PETRONAS cards FAQ
- Is it safe to initiate fuelling at the pump?
- Can I use the watch app if I own an Android phone?
- Can I cancel the refuelling with the watch app?
- Can I use the watch app for fuelling and the main app for a Kedai Mesra purchase simultaneously?
- What if the top-up was unsuccessful?
- What if I did not link any credit/debit card and encountered a payment error upon fuel ordering?
- How do I use my credit/debit card with the watch app?
- Can I refuel with only my Apple Watch?
- Is the one-Tap Fuelling feature supported for all iOS watch users?
- How do I install Setel on my Apple Watch?
- Can I refuel with Setel before updating the app?
- Is app version update mandatory?
- When is the latest due date for me to update my app version?
- What if I don't update my app?
- I have completed e-KYC. Why has my daily and single transaction limits been reduced to RM200?
- I have completed e-KYC, will my daily and single transaction limit be restored if I move to another device?
- I am on a supported Android operating system (OS) but why is my single transaction limit and daily transaction limit still RM200?
- I can’t update my Android OS, can I still maintain my transaction limits?
- Why should I update my Android operating system (OS)?
- What are the monthly/annual spending limits if I have yet to e-KYC?
- How will I know if I’m almost reaching the spending limit for a non-eKYC account?
- When do I need to do e-KYC if my account is suspended?
- Why is my account restricted/suspended?
- Is Setel Lite available for iOS?
- Can I have both the regular Setel app and Setel Lite on my device and use them alternately?
- I enjoy using my credit/debit card on the regular Setel app. Would I have to set it up again in Setel Lite?
- Can I upgrade my wallet via Setel Lite?
- Can I earn Mesra Rewards points for fuel purchases made with Setel Lite?
- Can the app work with slow network speeds?