General
- I have new number. How do I change my number in the app?
- How do I unlink my phone as a trusted device?
- How do I troubleshoot my issue?
- What is cooling period?
- Why is my DuitNow refund not showing up?
- How do I unlock my account?
- How do I lock my account?
- What should I do before closing my Setel account?
- What is the transaction limit on Setel Lite?
- I no longer have access to my trusted device, how do I unlink it?
- Why is the app forcing me to update?
- What is Multi-factor authentication (MFA) and why do I need to do this?
- Why does my app immediately crash when I launch it?
- How do I redeem points on Setel Lite Web?
- How do I disable additional verification before making any transactions?
- How do I enable additional verification before making any transactions?
- What can I do if I don't receive the login request on my trusted device?
- How many devices I can link as a trusted device?
- How do I approve the trusted device login request and how much time do I have to approve it?
- How do I set my phone as a trusted device?
- What is a trusted device and why do I need to activate it?
- How do I disable biometric verifications (FaceID, TouchID, Fingerprints, etc)?
- Can I make other purchases with Setel Lite?
- What should I do if I have an issue while using the Setel app?
- How do I pay for Kedai Mesra purchases with Setel Lite?
- How long will it take to verify my account?
- How will I know if my account verification is successful?
- Why can't I update my identity card number (NRIC)?
- How long does it take to verify my account/perform e-KYC?
- Can I still make transactions if only one of the limits is reached?