How do I view my password-protected monthly statement and custom statement?

If you have verified your email address via Setel app, your monthly statements and custom statements will be sent to your inbox automatically. You can download it in PDF or CSV format.

To protect your personal information, all monthly and custom statements sent to your email are password-protected.

The password format will depend on your account status, which includes:

1. Your account verification status (e-KYC or non-eKYC), and;
2. The date the statement was generated.

 

🔐 Statements generated from 1 March 2026 onwards:

Verified account (e-KYC ✅)	Non-verified account (Non e-KYC ❌)
Last 4 digits of your NRIC *Example: NRIC: 123456-12-1234 Password: 1234	Last 4 digits of your phone number *Example: Phone number: [phone] Password: 6789
*You may refer to the password guideline in the email.

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🔐 Statements generated before 1 March 2026

Verified account (e-KYC ✅)	Non-verified account (Non e-KYC ❌)
Last 4 digits of your mobile number + last 4 digits of your NRIC *Example: Phone number: [phone] NRIC: 123456-12-1234 Password: 67891234	Full mobile number (without the country code) *Example: Phone number: [phone] Password: 0123456789
*You may refer to the password guideline in the email.

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⚠ Emails that do not contain a password guideline?

Some earlier statements may not include the password guideline in the email, but you can still adhere to the applicable password format mentioned above.

❗ Still unable to open your statements after following the password guideline?

Please contact us, we are ready to support you. When contacting us, please share:

1. Month of your statement you wish to access;
2. Your verification status (e-KYC or non e-KYC);
3. Screenshot of the error (if any)

This will help us to resolve your issue as soon as possible.