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I no longer have access to my trusted device, how do I unlink it?

Alvin Koo
  • Updated

**NOTE

Fill this form to unlink trusted device.

Table of Contents

How do I unlink my phone?

What is a trusted device and how does it work?

I don't have access to/lost my trusted device, how do I unlink it?

How do I unlink my phone?

**NOTE

Please note that you are only allowed to have 1 trusted device linked.

Tap Profile.

Device.png

Tap Trusted device.

Device-1.png

Tap the 3 dots icon.

Device.png

Tap Unlink trusted device.

Device-1.png

Enter your passcode.

Device-3.png

Your trusted device has been unlinked.

Device-2.png

 

What is a trusted device and how does it work?

The trusted device feature is an additional security measure for your account. It works by sending a login request to your verified(trusted) device whenever a login is detected on a new device.

Your account will be logged in on your new device once you approve the login request.

 

Request form to unlink trusted device

**NOTE

You can only link 1 trusted device. This process is automated and will take up to 1 business day to process.

Fill out the form below to unlink your trusted device. Once your information is verified, your device will be unlinked.

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Comments

110 comments

Date Votes
  • Yuhafiz Bin A Yusoff
    Cannot find the information needed.
    0
  • OMAR BIN SAPAR
    The solution provided is not helpful.
    0
  • rizal
    Kandungan ini mengelirukan.
    0
  • rizal
    Pautan rosak di dalam artikel. Penyelesaian yang diberikan tidak membantu. Langkah/penyelesaian ini tidak dihuraikan dengan baik.
    0
  • ROHASIMAH ABU HASHIM
    Others (related to this article)
    0
  • Tan Wei Siang
    Steps/solution shown are not well explained.
    0
  • Mohd Azmin bin Muhammad
    The solution provided is not helpful. Cannot find the information needed. Knp saya tak blh nak masuk kan otp baru ke telefon samsung A14 5g
    0
  • MOHAMAD AZLAN BIN MOHAMAD AMIN
    Lain-lain (berkaitan artikel ini)
    0
  • Naseruddin Bin Abd Raof
    The solution provided is not helpful.
    0
  • Machilene anak William
    Cannot find the information needed.
    0
  • MELISSA NG
    Broken link in the article. The content is confusing. The solution provided is not helpful. Cannot find the information needed.
    0
  • Ateh Crossroad
    The solution provided is not helpful.
    0
  • 60109858289
    The solution provided is not helpful.
    0
  • MOHD ZABID BIN ROSLAN
    Penyelesaian yang diberikan tidak membantu. Tel saya yg lama dah rosak
    0
  • Amirul Anis
    The solution provided is not helpful. Cannot find the information needed. Steps/solution shown are not well explained.
    0
  • MOK HON WING
    Cannot find the information needed.
    0
  • MOHAMMAD A'RIFF IKMAL BIN ABDUL SABAR
    Cannot find the information needed.
    0
  • AzmanFH
    Maklumat yang diperlukan tidak dijumpai.
    0
  • awgnazaruddin
    Cannot find the information needed.
    0
  • Teoh kay Eng
    Can't submit
    0
  • Mohammad Athoxiellah
    Agak menyusahkan
    0
  • Mohammad Athoxiellah
    Aku dah tukar HP nak masuk pada HP baru tak boleh
    0
  • Mohammad Athoxiellah
    Tak balas 2
    0
  • Mohammad Athoxiellah
    Masih tak boleh
    0
  • Mohammad Athoxiellah
    Broken link in the article. The content is confusing. The solution provided is not helpful. Cannot find the information needed. Steps/solution shown are not well explained. Others (related to this article)
    0
  • Nur Afiqah Binti Akasah
    Cannot find the information needed.
    0
  • MUNIANDY MANICKIAM
    Can't sent submit my request to unlink
    0
  • RAHMAT BIN ABDUL WAHID
    Others (related to this article) Fill required information but still unable to reinstate my satel
    0
  • Mohd Tarmizi Bin Mat Nassir
    Kandungan ini mengelirukan.
    0
  • Azlan Bin Shauti
    The solution provided is not helpful. Others (related to this article)
    0

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