I no longer have access to my trusted device, how do I unlink it?

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What is a trusted device and how does it work?

I don't have access to/lost my old phone, how do I unlink my trusted device?

Request to unlink trusted device instantly

What is a trusted device and how does it work?

The trusted device feature is an additional security measure for your account.

1. When you log in from a new device, a login request will be sent to your verified (trusted) device.
2. Your account will only be logged in on your new device if you approve the login request.

I don't have access to my old phone, how do I unlink my trusted device?

If you can’t access your Setel account with your trusted device, don’t worry! Simply fill out this form to unlink it through our self-service process.

Fill up the form below to unlink your trusted device instantly

You can only link 1 trusted device. This process is automated and typically instant (but may take up to 1 business day if there are any delays).

Fill out the form below to unlink your trusted device. Once your information is verified, your device will be unlinked.