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I no longer have access to my trusted device, how do I unlink it?

Alvin Koo
  • Updated

**NOTE

Fill this form to unlink trusted device.

Table of Contents

How do I unlink my phone?

What is a trusted device and how does it work?

I don't have access to/lost my trusted device, how do I unlink it?

How do I unlink my phone?

**NOTE

Please note that you are only allowed to have 1 trusted device linked.

Tap Profile.

Device.png

Tap Trusted device.

Device-1.png

Tap the 3 dots icon.

Device.png

Tap Unlink trusted device.

Device-1.png

Enter your passcode.

Device-3.png

Your trusted device has been unlinked.

Device-2.png

 

What is a trusted device and how does it work?

The trusted device feature is an additional security measure for your account. It works by sending a login request to your verified(trusted) device whenever a login is detected on a new device.

Your account will be logged in on your new device once you approve the login request.

 

Request form to unlink trusted device

**NOTE

You can only link 1 trusted device. This process is automated and will take up to 1 business day to process.

Fill out the form below to unlink your trusted device. Once your information is verified, your device will be unlinked.

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Comments

110 comments

Date Votes
  • Yusnaidi Bin Mhd Yusoff
    Lain-lain (berkaitan artikel ini) Saya dah buntu otak dah, kenapa tak boleh login sampai sekarang, betul² haru dibuatnya, app lain ok je login balik................
    0
  • Norafidah Binti Ramlee
    Pautan rosak di dalam artikel.
    0
  • AMIR MUMININ BIN ZAKARIA
    Penyelesaian yang diberikan tidak membantu.
    0
  • Azim Muiz Bin Radzuan
    Cannot find the information needed.
    0
  • NUR SHAFIKA ELIA BINTI ZAFRI
    The solution provided is not helpful.
    0
  • NUR SHAFIKA ELIA BINTI ZAFRI
    Steps/solution shown are not well explained.
    0
  • Mohd Hafifi Bin Mamat
    The solution provided is not helpful.
    0
  • NOOR RISLAH BINTI SAMSUDDIN
    The content is confusing.
    0
  • Nasir Omar
    The solution provided is not helpful. Steps/solution shown are not well explained. Cannot find the information needed. The content is confusing.
    0
  • MUHAMMAD MUQIMI BIN AHMAD
    Tak membantu untuk fon yg sudah rosak
    0
  • ooichikchooi7726
    Cannot find the information needed.
    0
  • ooichikchooi7726
    Cannot find the information needed.
    0
  • Tan Boon Hung
    Others (related to this article) Can’t submit my request
    0
  • Beatrice Laong Merang
    The solution provided is not helpful.
    0
  • MOHD RAHSIDY BIN ABDUL KHAMAD
    The solution provided is not helpful.
    0
  • MOHD RAHSIDY BIN ABDUL KHAMAD
    Steps/solution shown are not well explained.
    0
  • Nor Suhada Binti A Hamid
    Steps/solution shown are not well explained. Please help to unlink my old device and link to my new device
    0
  • HAMIDAH BINTI SULAIMAN
    Cannot find the information needed.
    0
  • Mohammad Anas bin Ibrahim
    The solution provided is not helpful.
    0
  • NUR ATIKA FARZANA BINTI AZMI
    The solution provided is not helpful.
    0

Article is closed for comments.