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I no longer have access to my trusted device, how do I unlink it?

Alvin Koo
  • Updated

Table of Contents

What is a trusted device and how does it work?

I don't have access to/lost my old phone, how do I unlink my trusted device?

Request to unlink trusted device instantly

What is a trusted device and how does it work?

The trusted device feature is an additional security measure for your account.

  1. When you log in from a new device, a login request will be sent to your verified (trusted) device.
  2. Your account will only be logged in on your new device if you approve the login request.

 

I don't have access to my old phone, how do I unlink my trusted device?

If you can’t access your Setel account with your trusted device, don’t worry! Simply fill out this form to unlink it through our self-service process.

 

Fill up the form below to unlink your trusted device instantly

alert.png You can only link 1 trusted device. This process is automated and typically instant (but may take up to 1 business day if there are any delays).

Fill out the form below to unlink your trusted device. Once your information is verified, your device will be unlinked.

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Comments

126 comments

Date Votes
  • Yusnaidi Bin Mhd Yusoff
    Lain-lain (berkaitan artikel ini) Saya dah buntu otak dah, kenapa tak boleh login sampai sekarang, betul² haru dibuatnya, app lain ok je login balik................
    0
  • Norafidah Binti Ramlee
    Pautan rosak di dalam artikel.
    0
  • AMIR MUMININ BIN ZAKARIA
    Penyelesaian yang diberikan tidak membantu.
    0
  • Azim Muiz Bin Radzuan
    Cannot find the information needed.
    0
  • NUR SHAFIKA ELIA BINTI ZAFRI
    The solution provided is not helpful.
    0
  • NUR SHAFIKA ELIA BINTI ZAFRI
    Steps/solution shown are not well explained.
    0
  • Mohd Hafifi Bin Mamat
    The solution provided is not helpful.
    0
  • NOOR RISLAH BINTI SAMSUDDIN
    The content is confusing.
    0
  • Nasir Omar
    The solution provided is not helpful. Steps/solution shown are not well explained. Cannot find the information needed. The content is confusing.
    0
  • MUHAMMAD MUQIMI BIN AHMAD
    Tak membantu untuk fon yg sudah rosak
    0
  • ooichikchooi7726
    Cannot find the information needed.
    0
  • ooichikchooi7726
    Cannot find the information needed.
    0
  • Tan Boon Hung
    Others (related to this article) Can’t submit my request
    0
  • Beatrice Laong Merang
    The solution provided is not helpful.
    0
  • MOHD RAHSIDY BIN ABDUL KHAMAD
    The solution provided is not helpful.
    0
  • MOHD RAHSIDY BIN ABDUL KHAMAD
    Steps/solution shown are not well explained.
    0
  • Nor Suhada Binti A Hamid
    Steps/solution shown are not well explained. Please help to unlink my old device and link to my new device
    0
  • HAMIDAH BINTI SULAIMAN
    Cannot find the information needed.
    0
  • Mohammad Anas Bin Ibrahim
    The solution provided is not helpful.
    0
  • NUR ATIKA FARZANA BINTI AZMI
    The solution provided is not helpful.
    0
  • Mohamad Khairul Ikhwan Bin Mohd Dazli
    The content is confusing.
    0
  • Ijan rameli
    The solution provided is not helpful.
    0
  • Adib
    The solution provided is not helpful.
    0
  • edwin mario
    Broken link in the article. The content is confusing. Cannot find the information needed.
    0
  • Muhammad Zen
    Langkah/penyelesaian ini tidak dihuraikan dengan baik.
    0
  • isarudin
    Cannot find the information needed.
    0
  • Joo wan
    Steps/solution shown are not well explained.
    0
  • Joo wan
    Steps/solution shown are not well explained.
    0
  • Ananth
    The solution provided is not helpful.
    0
  • Zuraida
    The solution provided is not helpful. please help me,i cannot using my setel account.FYI i just change to my late husband handphone. i just got problem 5-6 days ago.
    0

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