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I no longer have access to my trusted device, how do I unlink it?

Alvin Koo
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Table of Contents

What is a trusted device and how does it work?

I don't have access to/lost my old phone, how do I unlink my trusted device?

Request to unlink trusted device instantly

What is a trusted device and how does it work?

The trusted device feature is an additional security measure for your account.

  • When login from a new device, login request will be sent to your verified (trusted) device
  • Your account will be logged in on your new device once you approve the login request

 

I don't have access to my old phone, how do I unlink my trusted device?

If you can’t access your Setel account with the same trusted device, don’t worry! We can help you to unlink it through our self-service process. Simply fill out this form to get started :)

 

Fill up the form below to unlink your trusted device instantly

alert.png You can only link 1 trusted device. This process is automated and typically instant (but may take up to 1 business day if there are any delays)

 

Fill out the form below to unlink your trusted device. Once your information is verified, your device will be unlinked.

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Comments

110 comments

Date Votes
  • Mohamad izzat
    The content is confusing.
    0
  • KHAIRUL IZZAT IFWAT BIN KHAIRUL AZMY
    Cannot find the information needed.
    0
  • Norjainah Binti Badri
    Broken link in the article. The solution provided is not helpful. Steps/solution shown are not well explained.
    0
  • mohd abd ghoni bin mohd bahron
    Kandungan ini mengelirukan.
    0
  • Muhammad Alif Firdaus Bin Abdullah
    The solution provided is not helpful.
    0
  • NOREHAN BINTI HARUN
    The solution provided is not helpful.
    0
  • TOH JIUN FARN
    The solution provided is not helpful. The request failed to meet the security requirements. Please try again.
    0
  • Zulkifli Bin Ibrahim
    Broken link in the article. The solution provided is not helpful. The content is confusing. Steps/solution shown are not well explained.
    0
  • Nur Zahirah
    Steps/solution shown are not well explained.
    0
  • MUHAMMAD EZZUAN BIN SAFIEE
    Cannot find the information needed.
    0
  • Zulkifli Bin Ibrahim
    The content is confusing. The solution provided is not helpful. Broken link in the article. Cannot find the information needed. Steps/solution shown are not well explained. Others (related to this article)
    0
  • Raidah Binti Jomi
    Cannot find the information needed.
    0
  • 60138954774
    The content is confusing. The solution provided is not helpful. Steps/solution shown are not well explained. Others (related to this article) MENYUSAHKAN SEBAB MASIH GUNA PHONE YG SAMA TAPI GAGAL LOG IN
    0
  • 60193769888
    Aplikasi bodoh
    0
  • Mohd Diki Junaide Bin Abd Aziz
    Broken link in the article.
    0
  • mohamad firdauz bin abu bakar
    The solution provided is not helpful.
    0
  • hamdon hisham
    The solution provided is not helpful. Others (related to this article) Crappy support
    0
  • RAJA ABDUL AZIZ BIN RAJA MUSAHAR
    Langkah/penyelesaian ini tidak dihuraikan dengan baik.
    0
  • CHONG GUAN DE
    The solution provided is not helpful.
    0
  • SHAHROL NIZAM BIN MOKHTAR
    The solution provided is not helpful.
    0
  • LiuNamVui
    Cannot find the information needed. Others (related to this article) The solution provided is not helpful. How to unlink my damage old device change to new device with help by center support. Forgetting the password.
    0
  • Sulaiman
    The solution provided is not helpful.
    0
  • ZULFAHIMY
    Cannot find the information needed.
    0
  • Yap Soik Fong
    Cannot find the information needed. The solution provided is not helpful. The content is confusing.
    0
  • Mohd Zafri Bin Md Sah
    Kandungan ini mengelirukan. Penyelesaian yang diberikan tidak membantu. Maklumat yang diperlukan tidak dijumpai.
    0
  • mohamad zaki bin hashim
    Pautan rosak di dalam artikel.
    0
  • Mohd Khairul Bin Mohd Noor
    Lain-lain (berkaitan artikel ini) Tak boleh buka akaun bila tukar telifon lain
    0
  • THALJIi BIN SANI
    Cannot find the information needed.
    0
  • Hafizuddin kedri
    Cannot find the information needed.
    0
  • Yusnaidi Bin Mhd Yusoff
    Maklumat yang diperlukan tidak dijumpai.
    0

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