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I no longer have access to my trusted device, how do I unlink it?

Alvin Koo
  • Updated

**NOTE

Fill this form to unlink trusted device.

Table of Contents

How do I unlink my phone?

What is a trusted device and how does it work?

I don't have access to/lost my trusted device, how do I unlink it?

How do I unlink my phone?

**NOTE

Please note that you are only allowed to have 1 trusted device linked.

Tap Profile.

Device.png

Tap Trusted device.

Device-1.png

Tap the 3 dots icon.

Device.png

Tap Unlink trusted device.

Device-1.png

Enter your passcode.

Device-3.png

Your trusted device has been unlinked.

Device-2.png

 

What is a trusted device and how does it work?

The trusted device feature is an additional security measure for your account. It works by sending a login request to your verified(trusted) device whenever a login is detected on a new device.

Your account will be logged in on your new device once you approve the login request.

 

Request form to unlink trusted device

**NOTE

You can only link 1 trusted device. This process is automated and will take up to 1 business day to process.

Fill out the form below to unlink your trusted device. Once your information is verified, your device will be unlinked.

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Comments

110 comments

Date Votes
  • mohd zulkurnain bin matali
    The solution provided is not helpful.
    0
  • Awang Bahrin
    Penyelesaian yang diberikan tidak membantu. Kandungan ini mengelirukan. Langkah/penyelesaian ini tidak dihuraikan dengan baik. Lain-lain (berkaitan artikel ini) 👎
    0
  • ZURAIDAH BINTI ZAKARYA
    Others (related to this article) Password can’t
    0
  • Mohd Nor
    Langkah/penyelesaian ini tidak dihuraikan dengan baik. Maklumat yang diperlukan tidak dijumpai. Broken link in the article. The content is confusing. Cannot find the information needed. The solution provided is not helpful. Steps/solution shown are not well explained. Others (related to this article)
    0
  • Teh yong shen
    Steps/solution shown are not well explained.
    0
  • Shahrin Bin Ramli
    Penyelesaian yang diberikan tidak membantu.
    0
  • Suhaimi
    The content is confusing.
    0
  • Ahmad Shahrizal
    The solution provided is not helpful.
    0
  • MAH THAN SOONG
    Broken link in the article. The content is confusing. The solution provided is not helpful. Cannot find the information needed. Steps/solution shown are not well explained. Others (related to this article)
    0
  • nazmi
    Pautan rosak di dalam artikel. Lain-lain (berkaitan artikel ini) Langkah/penyelesaian ini tidak dihuraikan dengan baik. Maklumat yang diperlukan tidak dijumpai. Penyelesaian yang diberikan tidak membantu. Kandungan ini mengelirukan. Tak ok
    0
  • DANSIH HAQEEM BIN ZAINAL
    Cannot find the information needed.
    0
  • HAMZAH
    The solution provided is not helpful.
    0
  • Dr Hai A
    The content is confusing. The solution provided is not helpful. Steps/solution shown are not well explained. Broken link in the article.
    0
  • Ganeshadeva Kerishnan
    The solution provided is not helpful.
    0
  • Permanently deleted user
    The solution provided is not helpful.
    0
  • Permanently deleted user
    The solution provided is not helpful. Others (related to this article) Steps/solution shown are not well explained. Cannot find the information needed. The content is confusing.
    0
  • Gary Liew
    Broken link in the article.
    0
  • Safiah Wahab
    Penyelesaian yang diberikan tidak membantu. Langkah/penyelesaian ini tidak dihuraikan dengan baik.
    0
  • mohammad Shafiq
    Cannot find the information needed. Nak bukak pakai device baru talbole
    0
  • mohd zulkiflee bin awang
    Broken link in the article. The content is confusing. The solution provided is not helpful. Cannot find the information needed. Steps/solution shown are not well explained. Others (related to this article)
    0
  • Muhammad Afindy Bin Masdah
    Broken link in the article.
    0
  • Luv Heng
    Cannot find the information needed.
    0
  • Low Kah Meng
    The solution provided is not helpful. Security reason despite key in 6 digit paddword. No customer contact tel to call even.
    0
  • NORDIN KUZAIRE BIN NASHARUDDIN
    Steps/solution shown are not well explained. Broken link in the article. The content is confusing. The solution provided is not helpful. Cannot find the information needed. Others (related to this article) Sebap tk boleh masuk
    0
  • Muhammad Hazwan Bin Mohd Aris
    The solution provided is not helpful.
    0
  • Irra Hairani
    The content is confusing.
    0
  • CHRISTOPHER ANAK DUAN
    Others (related to this article) What passcode
    0
  • Ahmad Badrul
    Steps/solution shown are not well explained.
    0
  • Nave
    Others (related to this article) failed request
    0
  • Muhammad Ariff Bin Abu Hassan
    Cannot find the information needed.
    0

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