How do I troubleshoot my issue?

**NOTE

Please ensure you have sufficient balance in your payment method (credit card, debit card, etc).

A processing error can happen because of app glitches or issues with your internet connection. Here are some steps you can take to fix app glitches.

1. Log out and re-login to your account.
2. Clear the app's cache
3. Settings > Apps > Setel > Storage > Clear cache
   
4. Clear the app's data
5. Settings > Apps > Setel > Storage > Clear data
6. Uninstall and then reinstall the app to fix any installation errors.
7. Restart your device.

Check out the steps below to troubleshoot your internet connection

1. Turn on and then turn off flight mode.
2. Find a stronger and more stable connection (4G+ or more than 3 bars for wifi)
3. Turn off your VPN.
4. Restart your device.