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How long does it take to verify my account/perform e-KYC?

Alvin Koo
  • Updated

It can take up to 24 hours to verify your account. You will receive a push notification once your account is verified.

If your e-KYC status still shows Pending after 24 hours, please contact our customer support via live chat on the Setel app/website or email us at hello@setel.com for further assistance.

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29 comments

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  • Muhammad Shahreen Bin Mossreen
    . Article did not resolve my issue
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  • Ziela Manan
    Article is confusing and unclear
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  • Ham Ak Nam
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  • NUR IZZATIE BINTI JALALUDIN
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  • Nazir Lazim
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  • Chung Hoi Yin
    Cannot find the information needed. The solution provided is not helpful. The content is confusing. Steps/solution shown are not well explained.
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  • Muhammad Naim Bin Jamaludin
    Others (related to this article) Steps/solution shown are not well explained. The solution provided is not helpful. Cannot find the information needed. The content is confusing. Broken link in the article. Stupid
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