Why did I get a payment error while refuelling?

A payment error is usually because:

1. the payment method is blocked for security reasons.
2. you have hit your daily purchase limit on the Setel app.
3. this payment is a duplicated transaction.

Please retry after updating your payment details and making sure you have sufficient wallet balance. If you have hit your purchase limit, please try again tomorrow when your limit resets. Alternatively, you can try a different payment method or a different credit/debit card.

If the error message shows duplicated payment, that means the transaction was already recorded the first time and is either being processed or has been processed. In this case, no further action is required.

If you are still experiencing a payment error or have concerns, please contact us via live chat through the Setel app or email at [e-mail].