Bill payments via Setel

Table of Contents

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What bills can I pay through Setel?

How do I pay my bills through Setel?

What payment methods are supported for bill payment? 

Is there a transaction limit for bill payment?

How do I check the status of my bill payment?

Why is my bill payment not reflected in my bill account?

I paid to the wrong account number by accident. What should I do?

What happens if I have overpaid my bill?

How do I find my account number?

Can I earn Mesra points through bill payments?

Why can’t I access the Bill Payment feature?

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What bills can I pay through Setel?

You can make bill payments on Setel for the following categories:

1. Postpaid (Mobile)
2. TV & Internet
3. Utilities
4. Local Council

The available billers may vary from time to time based on service availability.

How do I pay my bills through Setel?

To pay your bills in the Setel app:

1. Open the Setel app
2. Go to Bill Payment in the Homepage tile section
3. Select the bill category and biller
4. Enter your account number and payment amount
5. Review the details and confirm payment
6. Complete the payment using your preferred payment method

What payment methods are supported for bill payment? 

You can pay your bills on Setel using the following payment methods:

1. Setel Wallet
2. Credit Card
3. Debit Card

Is there a transaction limit for bill payment?

Bill payment transactions are subject to your account’s single transaction limit.

How do I check the status of my bill payment?

To check your bill payment status:

1. Open the Setel app
2. Go to Pay > Payment History
3. Select the relevant bill payment transaction

The status will show whether your payment is Successful, Pending, Failed, or Refunded.

Why is my bill payment not reflected in my bill account?

Bill payments may take a few hours up to a few working days to be reflected in your biller account, depending on the biller’s processing time.
Please also note:

1. Only one payment to the same account number is allowed per day.
2. If multiple payments are made to the same account number within the same day, the additional payment(s) will be rejected.
3. In the event of a payment rejection, it will be automatically refunded to your Setel Wallet.

I paid to the wrong account number by accident. What should I do?

If you have made a payment to the wrong account number:

1. Please contact Setel Customer Service and provide your transaction history showing the incorrect payment, or
2. Contact the respective biller directly and provide the transaction history as proof of payment.

Please note that refunds are subject to biller policies and verification.

What happens if I have overpaid my bill?

If you have overpaid your bill (for example, your bill is RM45.50 but you pay RM46.00):

1. The extra amount (RM0.50) will usually be carried forward and deducted from your next bill, subject to the biller’s policy.

Important notes:

1. If incorrect details (such as an account number or phone number) are entered but the information corresponds to a valid account, the payment will be processed successfully, and you should contact Setel Customer Service or the respective biller with your transaction history as proof of payment.
2. If the entered account or phone number is invalid, the transaction will be cancelled automatically and the amount will be refunded to your Setel Wallet.

How do I find my account number?

Your account number can usually be found on:

1. Your physical or digital bill statement
2. The biller’s official app or website
3. SMS or email notifications sent by the biller

In the event if you are unsure of the account number for your bill, please contact the biller directly to confirm the correct account number before making any payment.

Can I earn Mesra points through bill payments?

Yes, you will be able to get 1 Mesra point per RM5 spent.

Why can’t I access the Bill Payment feature?

Please ensure that your Setel app is updated to version 1.196.1 or later to access the Bill Payment feature.