| Answers | Remarks |
|---|---|
| What bills can I pay through Setel? |
You can make bill payments on Setel for the following categories:
The available billers may vary from time to time based on service availability. |
| How do I pay my bills through Setel? |
To pay your bills in the Setel app:
|
| What payment methods are supported for bill payment? Is there a transaction limit? |
You can pay your bills on Setel using the following payment methods:
|
| Is there a transaction limit for bill payment? | Bill payment transactions are subject to your account’s single transaction limit. |
| How do I check the status of my bill payment? |
To check your bill payment status:
The status will show whether your payment is Successful, Pending, Failed, or Refunded. |
| Why is my bill payment not reflected in my bill account? |
Bill payments may take a few hours up to a few working days to be reflected in your biller account, depending on the biller’s processing time.
|
| I paid to the wrong account number by accident. What should I do? |
If you have made a payment to the wrong account number:
Please note that refunds are subject to biller policies and verification. |
| What happens if I have overpaid my bill? |
If you have overpaid your bill (for example, your bill is RM45.50 but you pay RM46.00):
Important notes:
|
| How do I find my account number? |
Your account number can usually be found on:
In the event if you are unsure of the account number for your bill, please contact the biller directly to confirm the correct account number before making any payment. |
| Can I earn Mesra points through bill payments? | Yes, you will be able to get 1 Mesra point per RM5 spent. |
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