Table of Contents
Do I need to pay to use Setel Savers?
What benefits do subscribers get?
Will I be charged automatically?
Is there a free trial to Setel Savers?
If I cancel my subscription during the trial period, will I still get to use the free trial?
How can I cancel my subscription?
Where can I view my subscription status?
Can I get a refund if I cancel early?
What kind of cashback can I get as a Setel Savers user?
Do I need to update my app before I can subscribe to Setel Savers?
What happens if I cancel my Setel Savers package?
Does Setel Savers package apply to Debonairs & Steers Pick-up orders?
What is Setel Savers?
Setel Savers is a subscription plan designed to give you extra savings, bonus cashback and multipled Mesra points on your daily transactions.
Do I need to pay to use Setel Savers?
After the free trial, Setel Savers is just RM4.90 per month for you to continue enjoying the exclusive benefits.
What benefits do subscribers get?
Subscribers to Setel Savers will get a mixture of benefits comprising additional points and earning cashback on eligible transactions which refreshes each month automatically.
Will I be charged automatically?
You will only need to authorise payment once for Setel Savers and your subscription will be automatically renewed each month through your selected payment method. Don't worry, you can cancel anytime.
Is there a free trial to Setel Savers?
Yes, there will be a two-month free trial to Setel Savers for all first-time subscribers who subscribes in June!
If I cancel my subscription during the trial period, will I still get to use the free trial?
Yes, the free trial will be available till the last day of the trial period. You can still proceed to get additional points and cashback until the end of the free trial.
How can I cancel my subscription?
You can cancel your subscription anytime via the “Manage Subscription” button in Setel Savers page. Your existing subscription will remain active till the last day of the package.
Where can I view my subscription status?
You can view your subscription status anytime by clicking into Setel Savers.
Can I get a refund if I cancel early?
Unfortunately you will not be eligible for a refund if you choose to cancel your subscription package early. The package will remain active till the last date of the existing package.
When do my benefits start?
Once your payment is successful, your package will begin. The benefits in Setel Savers will also be available to you once you have made the payment.
What kind of cashback can I get as a Setel Savers user?
Cashback on earnings may differ from time to time across various spendings. Stay tuned for our official announcements!
Do I need to update my app before I can subscribe to Setel Savers?
Yes, please keep your app updated to the latest version or at least v1.202 to be able to use Setel Savers.
Do I get to enjoy Setel Savers benefits as a member of a Family Wallet if the owner has subscribed to Setel Savers?
No, only subscribers will get to enjoy the benefit of Setel Savers.
Do I get the additional points or cashback as the owner of a Family Wallet if one of my member has subscribed to Setel Savers?
No, only subscribers who has paid for Setel Savers via their Setel Wallet or CardTerus will be eligible for the additional points and cashback.
What happens if I cancel my Setel Savers package?
Your package will still remain active till the last day of the package. You will not be charged automatically for the next month.
Does Setel Savers package apply to Debonairs & Steers Pick-up orders?
Unfortunately no, for food & beverages pick-up orders it is only limited to Cafe Mesra for the time being.
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