Motorist
- Can I decline the suggested change in service and stick to my original request? What if I do not agree with the service or cost?
- Why did the mechanic recommend a different service than what I initially requested?
- What can I buy/purchase using the Setel app?
- How do I redeem Mesra Rewards points for vouchers?
- How do I perform a DuitNow QR transfer to another person?
- I had to pay again (double payment) because the merchant did not receive my first payment, what can I do?
- Why can't I scan certain DuitNow QR codes?
- What is my DuitNow transaction limit?
- Can I earn Mesra Rewards points using my receipt if I do not use the Setel app or a Mesra card?
- Who should I call for a battery warranty claim or battery problem after the service?
- I booked a service but the mechanic says I need a different service. What should I do?
- Can I cancel the auto assistance job request after the payment has been made?
- Why is the mechanic taking a picture of my vehicle?
- How do I identify the identity of the mechanic?
- How do I know when the mechanic is coming to help?
- Why do I need to wait for the service provider to contact me?
- What if the service provider does not respond?
- How long does it take for the service provider’s customer service to respond to my request for auto assistance?
- Can I make multiple service requests for auto assistance?
- Why can't I top up/reload my wallet balance?
- What should I do if I have outstanding payments?
- What is pending payment?
- How to prevent outstanding payments?
- What are outstanding payments?
- Why do I have outstanding payments?
- Why did my Mesra membership level drop?
- Is there a minimum wallet balance to use DuitNow QR?
- Who should I contact if I have issues with the Scan & earn points feature?
- Why can't I see the Scan & earn points feature?
- How do I know if my Mesra Rewards points are expiring?