Motorist
- How do I identify the identity of the mechanic?
- How do I know when the mechanic is coming to help?
- Why do I need to wait for the service provider to contact me?
- What if the service provider does not respond?
- How long does it take for the service provider’s customer service to respond to my request for auto assistance?
- Can I make multiple service requests for auto assistance?
- Why can't I top up/reload my wallet balance?
- What should I do if I have outstanding payments?
- What is pending payment?
- How to prevent outstanding payments?
- What are outstanding payments?
- Why do I have outstanding payments?
- Why did my Mesra membership level drop?
- Is there a minimum wallet balance to use DuitNow QR?
- Who should I contact if I have issues with the Scan & earn points feature?
- Why can't I see the Scan & earn points feature?
- How do I know if my Mesra Rewards points are expiring?
- How do I check my Mesra Rewards points history through the Setel website?
- Can I use my physical Mesra Rewards card and the Scan & earn points feature to collect points at the same time?
- How do I use the Scan & earn points feature on the Setel app?
- Why was my car plate undetected at the car park entry/exit?
- Why do I have an active parking session when I am not using the parking feature?
- What should I do if I get double charged for the parking session?
- I have enabled my vehicle to use the parking feature, but why I don't see the active parking session on my Setel app?
- What should I do if I have exited the car park but the parking timer is still running?
- What if the system doesn’t detect my car plate and I get stuck at the car park entry/exit?
- How do I end my active automated parking session?
- How can I switch between vehicles for automated parking?
- Can I enable the same vehicle with different Setel accounts?
- What if I own more than one vehicle, can I enable all of them in my Setel account?