Why was RM50 deducted from my credit/debit card when activating the charger?

We will apply a temporary hold of RM50 to verify card validity upon charger activation to verify the credit/debit card’s payment capability and will be refunded upon the successful verification.

This temporary charge will not be displayed in your transaction history in Setel app as it is not a completed charge.

The refunded amount will be reflected in your bank account for up to 14 calendar days for some cases as it varies based on the respective banks.

Please reach out to us if you have not received the refund after the stated period.