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Motorist

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  • What happens to my DuitNow ID if I delete the Setel app?
  • What should I do if my DuitNow ID (registered with another bank/e-Wallet) is inactive/suspended?
  • How do I permanently unlink my DuitNow ID?
  • What will happen if I try to refuel more than 250 litres for my vehicle?
  • Can I go above the 250 litres refuel limit?
  • What is the refuel limit?
  • What happens to my DuitNow ID if I change my mobile number?
  • Why is my DuitNow ID suspended?
  • Can I still receive money if my DuitNow ID is suspended?
  • How do I know I've entered the correct DuitNow ID when transferring?
  • What is a DuitNow ID?
  • Can I activate DuitNow with Setel if I have registered with another bank or e-Wallet?
  • How many DuitNow ID can I register?
  • Do I need to register for DuitNow ID with Setel to receive transfers?
  • How do I link my DuitNow ID to my Setel account?
  • How do I perform a DuitNow NAD & Proxy Transfer from my internet banking account to my Setel e-Wallet?
  • How do I perform a DuitNow Transfer from my Setel Wallet to my internet banking account?
  • What is DuitNow NAD (National Addressing Database) & Proxy Transfer?
  • Will I receive any notifications of payments received via DuitNow Transfer?
  • What should I do if I was double charged when refuelling/recharging?
  • How do I change my full tank limit?
  • Why can’t I cancel the booking?
  • Can I book a service appointment for another vehicle?
  • How do I cancel my car service booking?
  • How do I book a service appointment?
  • Why are the booking date and time different from the confirmation call from the workshop?
  • How do I see my bookings?
  • How do I change my trusted device?
  • How do I change to a different Café Mesra outlet?
  • What can I do if my order is missing an item/wrong order was given?
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