Motorist
- Who do I contact for queries on Mesra Prestige?
- I'm not comfortable paying with Setel. Can I still be eligible for the Mesra Prestige programme if I upload the receipt to the Setel app?
- Are PETRONAS staff eligible to be a Mesra Prestige member if they fulfil the criteria?
- Where can I read the full terms and conditions related to the Mesra Prestige program?
- How do I check my Mesra Rewards points history?
- Why did my Mesra Rewards points disappear before the expiry date?
- Can I extend the expiration date of my Mesra Rewards points?
- I transferred some of my balance to my second account previously, what is the expiry date for those Mesra Rewards points?
- How does EV charging work?
- Is battery availability guaranteed for all vehicles at any time?
- Is auto assistance available for motorcycles?
- Why did I get a "something went wrong" error while refuelling?
- Why was my card declined?
- Why isn't one-tap fuelling available in my app?
- I refuelled lesser than my preset amount, how much will I be charged?
- What payment method can be used when using the one-tap fuelling feature?
- Can I order via Deliver2Me when I refuel with one-tap fuelling?
- Something went wrong during the refuelling process, what should I do?
- Can I disable one-tap fuelling after I try it out?
- How do I set up my one-tap fuelling preferences?
- Do I need to enable any presets or settings to enable the One-tap feature?
- Is the one-tap fuelling feature automatically enabled?
- Is one-tap fuelling available for both iOS and Android devices?
- How do I check my membership level?
- What happens if I do not hit the minimum spending for this month?
- How do I get to the next membership level?
- Can I still turn off Mesra Rewards points redemption if my physical Mesra Rewards card is not linked?
- My Mesra Rewards points were redeemed, but it was not done by me. What can I do?
- What can I redeem with my Mesra Rewards points?
- What happens when I turn off Mesra Rewards points redemption on the physical Mesra Rewards card?