Motorist
- What is the difference between CCS2, Type 2 and CHAdeMO chargers?
- What type of chargers are available on Setel?
- How do I monitor my charging status?
- How do I stop a charging session?
- How do I start a charging session?
- How do I find a charging station?
- I have a physical Mesra Rewards card, can I be a Mesra Prestige member if I pay with Setel for my fuel?
- How do I maintain my membership in the Mesra Prestige programme?
- How often does the Mesra prestige rewards change?
- How can I be eligible to be part of the Mesra Prestige programme?
- What is Mesra Prestige?
- What is the benefit of being a part of Mesra Prestige?
- What if I purchase items from Kedai Mesra? Will I still be eligible for the Mesra Prestige membership?
- Can I still be a Mesra Prestige member without the Setel app?
- Who do I contact for queries on Mesra Prestige?
- I'm not comfortable paying with Setel. Can I still be eligible for the Mesra Prestige programme if I upload the receipt to the Setel app?
- Are PETRONAS staff eligible to be a Mesra Prestige member if they fulfil the criteria?
- Where can I read the full terms and conditions related to the Mesra Prestige program?
- How do I check my Mesra Rewards points history?
- Why did my Mesra Rewards points disappear before the expiry date?
- Can I extend the expiration date of my Mesra Rewards points?
- I transferred some of my balance to my second account previously, what is the expiry date for those Mesra Rewards points?
- How does EV charging work?
- Is battery availability guaranteed for all vehicles at any time?
- Is auto assistance available for motorcycles?
- Why did I get a "something went wrong" error while refuelling?
- Why was my card declined?
- Why isn't one-tap fuelling available in my app?
- I refuelled lesser than my preset amount, how much will I be charged?
- What payment method can be used when using the one-tap fuelling feature?