What should I do if there is an error while charging my EV?

Refresh the process by locking and unlocking the car, restarting the app, and trying again. Make sure you are following the instructions on the banner, whether to plug in the connector or activate the charger first.

Most issues can be resolved by restarting the process. If you are still facing an error you can contact our customer support via the live chat on the Setel app/website or at [e-mail].