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  3. Motorist

Motorist

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  • How long does it take to process a motor insurance claim?
  • How do I file a motor insurance claim?
  • Can I get a refund when I cancel my motor insurance policy?
  • How do I cancel my motor insurance?
  • Is there additional coverage?
  • How do I pay for my motor insurance?
  • How much is the takaful/insurance premium?
  • Can I renew my insurance?
  • Can I renew my road tax as well?
  • Why can't I redeem my top-up voucher?
  • What motor insurance plans are available?
  • Can I transfer my Mesra Rewards points to another account?
  • What payment method can I use when I use my mobile number to earn Mesra Rewards points?
  • Where can I use my registered mobile number to earn Mesra Rewards points?
  • How can I earn Mesra Rewards points without using my virtual Mesra Rewards card?
  • How can I register my Mesra membership?
  • The pump overflowed while refuelling, what should I do?
  • Why can't I link my physical Mesra Rewards card?
  • How do I activate Family Wallet?
  • Can I use Family Wallet for other payment such as Kedai Mesra, parking, etc?
  • Why is my Family Wallet blocked?
  • How do I leave my Family Wallet group?
  • Why can't I find my parking area?
  • What is the difference between the parking types (off-street, on-street, QR parking)?
  • Why did my Kedai Mesra purchase failed?
  • Why can't I pay using Setel?
  • How are Mesra Rewards points calculated?
  • What do I do if the pump does not activate but my credit is on hold?
  • What do I do if I get a fuelling error when trying to activate the pump?
  • Can I buy LPG, lubricants, and cigarettes with Setel?
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