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My account verification failed, what should I do?

Alvin Koo
  • Updated

There could be several reasons why your account verification failed.

  1. You are below 16 years old.
    The minimum age requirement for account verification in Setel is 16 years old.
     
  2. Your app is not updated to the latest version.
    Update the app to successfully verify your Setel account.
     
  3. Poor quality of the Identity Card (IC) document or selfie.
    Retake the photo according to the guide given in the app.
    image (3).pngimage (4).png
     
  4. Your account is already verified using a different mobile number.
    Our app has detected that your account is already verified, but linked to a different mobile number.

    If you'd like to update your mobile number, you can do so via our webform.

If you are still facing issues with your account verification, please reach out to our Support team for further assistance.

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Comments

197 comments

Date Votes
  • Nik
    Others (related to this article) Already follow all instructions but still failed..
    0
  • Wan Mohd Ridhwan bin Wan Mohd Yusri
    The solution provided is not helpful.
    0
  • Mohd Zulhilmi Bin Mohd Razi
    The solution provided is not helpful.
    0
  • Muhammad Hafiz Harani
    Lain-lain (berkaitan artikel ini)
    0
  • mohd syuqri
    Broken link in the article. Cannot find the information needed. Steps/solution shown are not well explained. Others (related to this article) The solution provided is not helpful. The content is confusing.
    0
  • Mohd Zarwani Bin Siamin
    Others (related to this article) The solution provided is not helpful. Keep failing in account verification
    0
  • SYED AZROL RAHIMI BIN SYED ABD RAHIM
    The solution provided is not helpful.
    0
  • Nor Syazana Binti Masron
    The solution provided is not helpful.
    0
  • Ereca Clarice
    The solution provided is not helpful.
    0
  • Nor Hafiza Binti Norazman
    The solution provided is not helpful.
    0
  • Suhana asmaa binti ibrahim
    Others (related to this article)
    0
  • HUSAIN BIN SAPUAN
    Penyelesaian yang diberikan tidak membantu.
    0
  • anis
    The solution provided is not helpful.
    0
  • Loganathan S Manickam
    The solution provided is not helpful. Cannot find the information needed. Steps/solution shown are not well explained.
    0
  • Mat Zahid Bin Hasan
    Others (related to this article) Wasting time..more than 10 times ,failed to verify..shit
    0
  • Mat Zahid Bin Hasan
    Others (related to this article) Bila nak approve ? Berpuluh kali kena scan IC dan verify ????
    0
  • SAIFUL ANUAR BIN AZMI
    Penyelesaian yang diberikan tidak membantu. Maklumat yang diperlukan tidak dijumpai. Langkah/penyelesaian ini tidak dihuraikan dengan baik. Lain-lain (berkaitan artikel ini)
    0

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