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My account verification failed, what should I do?

Alvin Koo
  • Updated

There could be several reasons why your account verification failed.

  1. You are below 16 years old.
    The minimum age requirement for account verification in Setel is 16 years old.
     
  2. Your app is not updated to the latest version.
    Update the app to successfully verify your Setel account.
     
  3. Poor quality of the Identity Card (IC) document or selfie.
    Retake the photo according to the guide given in the app.
    image (3).pngimage (4).png
     
  4. Your account is already verified using a different mobile number.
    Our app has detected that your account is already verified, but linked to a different mobile number. Each verified account can only be linked to one mobile number.

    If you'd like to update your mobile number, you can do so via our webform.

If you are still facing issues with your account verification, please reach out to our Support team for further assistance.

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Comments

222 comments

Date Votes
  • Nik
    Others (related to this article) Already follow all instructions but still failed..
    0
  • Wan Mohd Ridhwan bin Wan Mohd Yusri
    The solution provided is not helpful.
    0
  • Mohd Zulhilmi Bin Mohd Razi
    The solution provided is not helpful.
    0
  • MUHAMMAD HAFIZ BIN HARANI
    Lain-lain (berkaitan artikel ini)
    0
  • Mohamad Syuqri Bin Matzine
    Broken link in the article. Cannot find the information needed. Steps/solution shown are not well explained. Others (related to this article) The solution provided is not helpful. The content is confusing.
    0
  • Mohd Zarwani Bin Siamin
    Others (related to this article) The solution provided is not helpful. Keep failing in account verification
    0
  • SYED AZROL RAHIMI BIN SYED ABD RAHIM
    The solution provided is not helpful.
    0
  • Nor Syazana Binti Masron
    The solution provided is not helpful.
    0
  • Ereca Clarice Wong Shi Yung
    The solution provided is not helpful.
    0
  • Nor Hafiza Binti Norazman
    The solution provided is not helpful.
    0
  • Suhana asmaa binti ibrahim
    Others (related to this article)
    0
  • HUSAIN BIN SAPUAN
    Penyelesaian yang diberikan tidak membantu.
    0
  • anis
    The solution provided is not helpful.
    0
  • Loganathan S Manickam
    The solution provided is not helpful. Cannot find the information needed. Steps/solution shown are not well explained.
    0
  • Mat Zahid Bin Hasan
    Others (related to this article) Wasting time..more than 10 times ,failed to verify..shit
    0
  • Mat Zahid Bin Hasan
    Others (related to this article) Bila nak approve ? Berpuluh kali kena scan IC dan verify ????
    0
  • Saiful Anuar Bin Azmi
    Penyelesaian yang diberikan tidak membantu. Maklumat yang diperlukan tidak dijumpai. Langkah/penyelesaian ini tidak dihuraikan dengan baik. Lain-lain (berkaitan artikel ini)
    0
  • MOHAMAD KHAIRIL AMINI BIN ABDULLAH
    Lain-lain (berkaitan artikel ini)
    0
  • Kam Anak Jingai
    Lain-lain (berkaitan artikel ini) Sudah cuba masih tidak dapat
    0
  • Khairullizam Jamhari
    Langkah/penyelesaian ini tidak dihuraikan dengan baik. Penyelesaian yang diberikan tidak membantu. Kandungan ini mengelirukan. Maklumat yang diperlukan tidak dijumpai.
    0
  • JEFF DEJI ANAK JETIF
    The solution provided is not helpful.
    0
  • Nursuhaili Binti Ahmad Gani
    Others (related to this article) follow the instructions but still can’t verify my acc
    0
  • MOHD SYAWAL BIN MOHD FUAD
    The solution provided is not helpful.
    0
  • WAN SALMAN AL FARISI BIN WAN A RAHMAN
    The solution provided is not helpful.
    0
  • Muhammad Najmuddin Bin Mohamed Wazir
    Dah buat banyak kali masih sama sistem anda lemah
    0
  • Haris Bin Mohd Razi
    The solution provided is not helpful. I still cant get my account to be verified. Have changed number to latest number, still cant verify my account.
    0
  • sakinah habibah
    The solution provided is not helpful.
    0
  • Kamaruddin Bin Ibrahim
    The solution provided is not helpful.
    0
  • Muhammad Nu'aim Bin Mohd Fauzi
    The solution provided is not helpful.
    0
  • Muhammad Nazrin Bin Anuar
    Penyelesaian yang diberikan tidak membantu. Lebih dari 4 kali saya dah buat tapi tetap gagal
    0

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