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My account verification failed, what should I do?

Alvin Koo
  • Updated

There could be several reasons why your account verification failed.

  1. You are below 16 years old.
    The minimum age requirement for account verification in Setel is 16 years old.
     
  2. Your app is not updated to the latest version.
    Update the app to successfully verify your Setel account.
     
  3. Poor quality of the Identity Card (IC) document or selfie.
    Retake the photo according to the guide given in the app.
    image (3).pngimage (4).png
     
  4. Your account is already verified using a different mobile number.
    Our app has detected that your account is already verified, but linked to a different mobile number. Each verified account can only be linked to one mobile number.

    If you'd like to update your mobile number, you can do so via our webform.

If you are still facing issues with your account verification, please reach out to our Support team for further assistance.

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231 comments

Date Votes
  • Mohdfarezan Bin Roslan
    Penyelesaian yang diberikan tidak membantu.
    0
  • mzailanibinmansor
    Cannot find the information needed.
    0
  • Khairullizam bin Jamhari
    Penyelesaian yang diberikan tidak membantu.
    0
  • MOHD RAFIEQ BIN MOHD SHAHARIN
    Langkah/penyelesaian ini tidak dihuraikan dengan baik.
    0
  • Nik Haziq
    The solution provided is not helpful.
    0
  • ALIF DANIEL BIN SHAMSUDDIN
    The solution provided is not helpful.
    0
  • siti Hasmaul binti husaini
    Penyelesaian yang diberikan tidak membantu.
    0
  • KAMARULZAMAN BIN MOHD JOHAN
    Lain-lain (berkaitan artikel ini) Bodoh beban aku sudah update semuanya langsung tidak berfungsi
    0
  • Muhamad Allif Ashraf Bin Abdullah
    Lain-lain (berkaitan artikel ini)
    0
  • Nor Salwani Binti Muhammad
    The content is confusing.
    0
  • PUTERA MUHAMMAD NABIL IMAN BIN MUHAMMAD FAISAL
    The content is confusing.
    0
  • Mohd Hanifah Bin Mohd Nasir
    The solution provided is not helpful.
    0
  • MUHAMMAD FAKHRULRAZI BIN MOHD SUKKRI
    The solution provided is not helpful.
    0
  • nur intan zulaikha binti mohd zawawi
    Lain-lain (berkaitan artikel ini)
    0
  • Muhamad Tarmizi Bin Ibrahim
    Cannot find the information needed. No solution
    0
  • Nor Rizzuan Bin Nor Azman
    Langkah/penyelesaian ini tidak dihuraikan dengan baik.
    0
  • Muhammad Qadri Bin Abdul Ghani
    Cannot find the information needed.
    0
  • Mohd shahhit bin sam
    Penyelesaian yang diberikan tidak membantu.
    0
  • Mohd Fadzil Bin Che Hamid
    Lain-lain (berkaitan artikel ini) gambar kp susah nak dapatkan secara tepat kerana ada petak hijau.. sesetengah telepon tidak dapat secara tepat
    0
  • Muhammad Alif Ramadhan
    Penyelesaian yang diberikan tidak membantu.
    0
  • Muhamad Shahir bin Abdul Aziz
    Maklumat yang diperlukan tidak dijumpai. Langkah/penyelesaian ini tidak dihuraikan dengan baik.
    0

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