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My account verification failed, what should I do?

Alvin Koo
  • Updated

There could be several reasons why your account verification failed.

  1. You are below 16 years old.
    The minimum age requirement for account verification in Setel is 16 years old.
     
  2. Your app is not updated to the latest version.
    Update the app to successfully verify your Setel account.
     
  3. Poor quality of the Identity Card (IC) document or selfie.
    Retake the photo according to the guide given in the app.
    image (3).pngimage (4).png
     
  4. Your account is already verified using a different mobile number.
    Our app has detected that your account is already verified, but linked to a different mobile number. Each verified account can only be linked to one mobile number.

    If you'd like to update your mobile number, you can do so via our webform.

If you are still facing issues with your account verification, please reach out to our Support team for further assistance.

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Comments

221 comments

Date Votes
  • Zulkifli Bin Draman
    Kandungan ini mengelirukan. Penyelesaian yang diberikan tidak membantu. Maklumat yang diperlukan tidak dijumpai. Langkah/penyelesaian ini tidak dihuraikan dengan baik. Bantuan NGV tiada dalam akaun
    0
  • Norlidawati Binti Mohd Nor
    The solution provided is not helpful. Steps/solution shown are not well explained.
    0
  • Marissa Ching
    The solution provided is not helpful. Cannot find the information needed.
    0
  • Lidya Ahmad
    The solution provided is not helpful.
    0
  • Gopalakrishnan Nair
    The solution provided is not helpful.
    0
  • Puteh Nabilah Binti Moamat Mastam
    The solution provided is not helpful.
    0
  • Nurhuda Binti A Malik
    The content is confusing.
    0
  • Mohd Amir Hazim Bin Abdul Rahim
    The solution provided is not helpful. Cannot find the information needed.
    0
  • Muhamad
    Penyelesaian yang diberikan tidak membantu.
    0
  • Hasnulnizam
    Lain-lain (berkaitan artikel ini) Tidak boleh jugak
    0
  • mahadi mohamed
    over 24hours..
    0
  • Mohd Azizan bin Ahet
    Others (related to this article) Still failed for verification
    0
  • Ishak
    The solution provided is not helpful.
    0
  • Syed Mohd Najib
    Keep failed, doing all best i can, frustrated and might remove the app usages
    0
  • Permanently deleted user
    The solution provided is not helpful.
    0
  • Ahmad Nanuddin Golong
    The solution provided is not helpful.
    0
  • Nurizzyan
    The solution provided is not helpful.
    0
  • Md Arad Bin Jelon
    The solution provided is not helpful.
    0
  • Mohamad Amir Muiz Bin Mohamad Fuzi
    Maklumat yang diperlukan tidak dijumpai. Akses kamera untuk upload mykad tidak dapat di akses
    0
  • Colren Anak Collen
    Penyelesaian yang diberikan tidak membantu.
    0
  • Zulleka md jadin
    Broken link in the article.
    0
  • Nur Hazirah Binti Md Shahid
    The solution provided is not helpful. Follow your instruction but until now still cannot verify my identity..how can i use the BUDI95?just verify my account..i’ve tried so many time!!!
    0
  • Ricko
    The solution provided is not helpful.
    0
  • MIJEY
    The solution provided is not helpful. Saya pernah mendaftar kad pengenalan di akaun lain tetapi sudah tidak menggunakan nombor telefon tersebut. Saya ingin mendaftar akaun baru tetapi gagal mendaftar kad pengenalan.
    0
  • Muhammad Hisyam Bin Ishak
    Steps/solution shown are not well explained.
    0
  • MUHAMMAD IKMAL HAKIM BIN MOHD ZAMZURI
    Broken link in the article. Steps/solution shown are not well explained.
    0
  • Ahmad Azeem Bin Ahmad Fauzi
    The solution provided is not helpful.
    0
  • Ahmad Azeem Bin Ahmad Fauzi
    The solution provided is not helpful. Done the same but still unable to verify.
    0
  • Nor Eman Bin Idris
    Penyelesaian yang diberikan tidak membantu.
    0
  • Jang Anak Janin
    Penyelesaian yang diberikan tidak membantu. Maklumat yang diperlukan tidak dijumpai. Langkah/penyelesaian ini tidak dihuraikan dengan baik.
    0

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