My account verification failed, what should I do?

**NOTE

Account verification will fail if you are below 16 years old or if your app is not updated to the latest version.

You can send your details again for verification using the same steps. Please allow up to 24 hours for us to perform and approve the verification.

When you re-submit your details, please make sure you:

1. Are submitting a valid identity document (ID). We only accept MyKad, MyPR, MyKas, and MyTentera.
2. Remove any external covers from your ID.
3. Scan your ID in a well-lit area without direct lighting to avoid glares.
4. Scan your ID against a background in a contrasting colour with no grid lines for better visibility.
5. Have a stable internet connection to upload your document.