General Enquiries
- CardTerus Setel - What is it?
- PRYSM x Setel
- Can I use my wallet balance to buy voucher ? Bolehkah saya menggunakan baki dompet saya untuk membeli baucar?
- How can I find out whether my PRYSM order was successfully processed?
- Where can I buy PETRONAS merchandise? /Di mana saya boleh dapatkan barangan PETRONAS ?
- Setel x Boost : Which station can I pay with Boost wallet ? Setel x Boost: Stesen mana yang boleh saya bayar dengan dompet Boost?
Account and Devices
- Wallet change limits for eKYC
- Setel eKYC Setel Upgrade Wallet limit & spend limit in Setel App/ Kemaskini Setel Ekyc, had Wallet & had perbelanjaan dalam Applikasi Setel
- OTP (One-Time Password) FAQ
- Is my device modified ? 'Error Block Device " or Forbidden ..
- How do I change my mobile number? / Bagaimana cara untuk saya tukar nombor telefon?
- C-STORE: Can I set a security PIN for store purchases?/Bolehkah saya menetapkan PIN Keselamatan untuk pembelian kedai?
Payments
- C-STORE: How do I pay for my Kedai Mesra purchases with Setel? / Bagaimana saya membayar pembelian Kedai Mesra saya dengan Setel?
- C-STORE: Can I use this payment method to pay for cigarettes, bills, and reloads?/Bolehkah saya menggunakan kaedah pembayaran ini untuk membayar rokok, bil, dan tambah nilai?
- Can I activate my Setel wallet?
- Can I add credit/debit card from the website?
- CardTerus: Pre-authentication hold still applies for credit card/debit card?/ Pra Kebenaran masih dilakukan untuk Kad Kredit/Debit?
- How do I top up my balance? / Bagaimana untuk tambah nilai?
Mesra card and points entitlement
- Receipt Submission Disabled
- How do levels upgrade or downgrade?
- Can I earn Mesra points for the transaction made via Setel wallet?
- What happens to my membership tier when I change mobile number & register a new Setel account.
- Submit receipt process
- Setel x Boost: Do I still entitled for my points /bonus points ? Setel x Boost: Adakah saya masih berhak mendapat mata / mata bonus saya ?
Promotions & Rewards
- PETRONAS DAGANGAN BERHAD “MERDEKA & MALAYSIA DAY CAMPAIGN 2021” TERMS AND CONDITIONS
- PETRONAS DAGANGAN BERHAD “MESRA KASIH BONANZA 2021” TERMS AND CONDITIONS
- HARI FAQs : KEBANGSAAN AND HARI MALAYSIA CAMPAIGN 2021/ KEMPEN HARI KEBANGSAAN DAN HARI MALAYSIA 2021
- FAQs : MESRA-VISA KASIH BONANZA 2021 CAMPAIGN/ KEMPEN MESRA-VISA KASIH BONANZA 2021
- Dah Setel Vaksin - July’ 21 Instagram Contest
- Terms & Condition for Gempak Fuel dengan Setel Contest & How to Use