General Enquiries
- What is Setel?
- What is the relationship between Petronas and Setel?
- How to Use Setel Apps
- How To Update Application (iOS and Android)
- Why do I need to turn on my GPS?
- How do you use my location data?
Signing In and Signing Up
- What information do I require to register with Setel?
- How do I change my PIN?
- How do I change my mobile number?
- How do I change my personal details on Setel account?
- What if I forgot my password?
- If I do not receive my (OTP) within 60 seconds, what should I do?
Balance & Mesra Points
- How can I check my balance in the app?
- How do I add a Credit/Debit Card in Setel?
- Will my Mesra points expire?
- How do I avoid my accumulated points from expiring?
- Can I still collect points without my PETRONAS Mesra card?
- How long does it take for my Mesra points to be credited into my account?
Mesra Loyalty Programme
- When was the Mesra program revamp commencing?
- What points do I get for purchasing at PETRONAS stations?
- Why am I getting less than 3X points per litre when I fuel up with PETRONAS?
- Why are my Bonus points different each time I fuel up with the same amount?
- Is there any min or max Bonus points?
- How do the Bonus and Level work?
Purchasing Petrol with Setel
- Why is my top-up not reflected in my wallet balance?
- I managed to fuel up petrol, but there was no credit deduction made from my Setel Wallet.
- My fuel purchase has been cancelled, but there was a deduction made to my wallet balance.
- What if I stuck at the purchase page?
- If I topup my Setel balance via Maybank Islamic PETRONAS Ikhwan Visa Platinum Card-i, do I get the same cash backs on fuelling petrol via Setel?
- What happens after I've done refuelling the petrol?