General
- My IC number is incorrect in the app. What should I do?
- I can't access my old number/update my mobile number in the app. What should I do?
- How do I unlink my phone as a trusted device?
- I have a new mobile number. How do I change my mobile number in the app?
- How do I verify my account/perform e-KYC in the Setel Lite app?
- How do I check my IC number in the app?
Motorist
- My IC number is incorrect in the app. What should I do?
- How do I link my physical Mesra Rewards card?
- Why is my top-up not reflected in my wallet balance?
- Why is my charging speed slower than the charger rated power?
- How do I know if a charging station supports PETRONAS SmartPay?
- Can I use PETRONAS SmartPay for EV charging at all stations?
Business
- What is the Skim Kawalan Petrol Bersubsidi (SKPS), and what is its purpose?
- Can I use Family Wallet to pay for the fuel subsidy?
- How do I view vehicles eligible for the fuel subsidy?
- How do I check my SmartPay account activation status?
- How do I check the reimbursement of the subsidy?
- What fuel type is eligible for the subsidy?