Frequently Asked Questions
General Enquiries
- How To Update Application (iOS and Android)
- I'm having issue to detect location on Setel app. What should I do?
- What is the Mesra value?
- How do you use my location data?
- Why do I need to turn on my GPS?
- What is Setel?
Customer Services
Signing In and Signing Up
Balance & Mesra Points
- Will my Mesra points expire?
- How do I avoid my accumulated points from expiring?
- Can I still collect points without my PETRONAS Mesra card?
- How long does it take for my Mesra points to be credited into my account?
- Can my Mesra points be converted to cash?
- I can't topup via my Debit Card. Why does this occur?
Purchasing Petrol with Setel
- If I topup my Setel balance via Maybank Islamic PETRONAS Ikhwan Visa Platinum Card-i, do I get the same cash backs on fuelling petrol via Setel?
- How many participating petrol stations available at the moment for Setel activation?
- What happens after I've done refuelling the petrol?
- What should I do if pump is not linking to the app?
- What do I do if I have selected the wrong pump?