General Enquiries
- How do I top up my balance?
- What is Setel? / Apa itu Setel?
- How to Use Setel Apps / Cara Menggunakan Setel.
- How To Update Application / Cara untuk Kemaskini Aplikasi (iOS and Android)
- Why do I need to turn on my GPS? / Mengapa saya perlu aktifkan GPS?
- Where can I view the transaction history? / Bagaiman saya ingin melihat sejarah transaksi?
Signing In and Signing Up
- How Do I Register Setel Account? / Bagaimana saya ingin mendaftar akaun Setel?
- How do I change my PIN? / Bagaimana cara tukar PIN?
- How do I change my mobile number? / Bagaimana cara saya tukar nombor telefon?
- How do I change my personal details on Setel account? / Bagaimana cara mengubah butiran peribadi saya di akaun Setel?
- If I do not receive my (OTP) within 60 seconds, what should I do? / Apa yang perlu saya buat jika tidak dapat kod OTP dalam masa 60 saat?
- What is One-Time Password (OTP)? / Apakah itu OTP kod?
Balance & Mesra Points
- How can I check my balance in the app? / Bagaimana saya boleh semak baki di dalam aplikasi Setel?
- How do I add a Credit/Debit Card in Setel? / Bagaimana saya pautkan kad Kredit/Debit di Setel?
- Will my Mesra points expire? / Adakah mata ganjaran Mesra akan diluputkan?
- How do I avoid my accumulated points from expiring? / Bagaimana untuk mengelakkan mata ganjaran saya luput?
- Can I still collect points without my PETRONAS Mesra card? / Boleh kah saya mengumpul mata ganjaran tanpa Kad Mesra Petronas?
- How long does it take for my Mesra points to be credited into my account? / Berapa lama mata ganjaran akan dimasukkan ke dalam akaun saya?
Mesra Loyalty Programme
- When was the Mesra program revamp commencing?
- What points do I get for purchasing at PETRONAS stations?
- Why am I getting less than 3X points per litre when I fuel up with PETRONAS?
- Why are my Bonus points different each time I fuel up with the same amount?
- Is there any min or max Bonus points?
- How do the Bonus and Level work?
Purchasing Petrol with Setel
- Why is my top-up not reflected in my wallet balance?
- I managed to fuel up petrol, but there was no credit deduction made from my Setel Wallet.
- My fuel purchase has been cancelled, but there was a deduction made to my wallet balance.
- What if I stuck at the purchase page?
- If I topup my Setel balance via Maybank Islamic PETRONAS Ikhwan Visa Platinum Card-i, do I get the same cash backs on fuelling petrol via Setel?
- What happens after I've done refuelling the petrol?
Promotions & Rewards
Safety & Prevention
Customer Services
- Who can I contact if I have issues with Setel app? / Siapa boleh saya hubungi jika saya berhadapan isu dengan app Setel?
- How can I give feedback on Setel? / Bagaimana saya boleh beri maklum balas mengenai Setel?
- How do I know what station name I am at? / Bagaimana saya ingin tahu nama stesen yang saya berada?
- Can I reserve pumps ahead of time? / Bolehkah saya menempah pam lebih awal melalui Setel?