General Enquiries
- PRYSM x Setel
- How to use Setel voucher
- How can I find out whether my PRYSM order was successfully processed?
- Where can I buy PETRONAS merchandise? /Di mana saya boleh dapatkan barangan PETRONAS ?
- Setel x Boost : Which station can I pay with Boost wallet ? Setel x Boost: Stesen mana yang boleh saya bayar dengan dompet Boost?
- C-STORE: Is it available at all Petronas Petrol Station ?/Adakah terdapat di semua Petronas Petrol Station?
Account and Devices
- Setel e-KYC wallet and spending limit upgrade in Setel App/ Kemaskini Setel Ekyc, had Wallet & had perbelanjaan dalam Applikasi Setel
- How do I change my mobile number? / Bagaimana cara untuk saya tukar nombor telefon?
- What is Pending Wallet Balance?
- Wallet charge limits for e-KYC
- Setel Share FAQ
- OTP (One-Time Password) FAQ
Payments
- CardTerus Setel - What is it?
- C-STORE: How do I pay for my Kedai Mesra purchases with Setel? / Bagaimana saya membayar pembelian Kedai Mesra saya dengan Setel?
- C-STORE: Can I use this payment method to pay for cigarettes, bills, and reloads?/Bolehkah saya menggunakan kaedah pembayaran ini untuk membayar rokok, bil, dan tambah nilai?
- Can I activate my Setel Wallet?
- Can I add credit/debit card from the website?
- Can I use my wallet balance to buy voucher ? Bolehkah saya menggunakan baki dompet saya untuk membeli baucar?
Mesra card and points entitlement
- How do levels upgrade or downgrade?
- Can I earn Mesra points for the transaction made via Setel Wallet?
- What happens to my membership tier when I change my mobile number & register a new Setel account.
- Setel x Boost: Am I still entitled for my points/bonus points ? Setel x Boost: Adakah saya masih berhak mendapat mata / mata bonus saya ?
- C-STORE: How much Mesra points do I get from this feature? /Berapa banyak mata Mesra yang saya dapat dari ciri ini?
- What points do I get for purchasing at PETRONAS stations?
Promotions & Rewards
- PETRONAS DAGANGAN BERHAD “MERDEKA & MALAYSIA DAY CAMPAIGN 2021” TERMS AND CONDITIONS
- PETRONAS DAGANGAN BERHAD “MESRA KASIH BONANZA 2021” TERMS AND CONDITIONS
- HARI FAQs : KEBANGSAAN AND HARI MALAYSIA CAMPAIGN 2021/ KEMPEN HARI KEBANGSAAN DAN HARI MALAYSIA 2021
- FAQs : MESRA-VISA KASIH BONANZA 2021 CAMPAIGN/ KEMPEN MESRA-VISA KASIH BONANZA 2021
- Dah Setel Vaksin - July’ 21 Instagram Contest
- Terms & Condition for Gempak Fuel dengan Setel Contest & How to Use