Setel features
- How do I use the Mesra barcode on the Setel Lite app?
- Who should I contact if I have issues with the barcode?
- Why can't I see the Mesra barcode?
- Why can't I redeem vouchers on Setel Lite?
- Can I use my physical Mesra card and barcode to collect points at the same time?
- How do I use the Mesra barcode on the Setel app?
Account and password
- How do I change my mobile number?
- How do I change my passcode?
- Can I refuel with Setel before updating the app?
- Is app version update mandatory?
- When is the latest due date for me to update my app version?
- What if I don't update my app?
Payments and top-ups
- Why is my top-up not reflected in my wallet balance?
- Are there any limitations or requirements to enjoy the benefits?
- Can I apply for more than 1 credit card at a time?
- Can I make payments to all DuitNow QR merchants from any bank or e-wallet?
- Can I make payments with merchants that generate dynamic QR codes?
- Can I refuel my vehicle while also purchasing items at the Kedai Mesra counter?
Mesra membership
- How do I know if my Mesra points are expiring?
- How do I check my Mesra points history through the Setel website?
- How do I check my Mesra points balance?
- I have a physical Mesra card, can I be a Mesra Prestige member if I pay with Setel for my fuel?
- How do I maintain my membership in the Mesra Prestige programme?
- How often does the Mesra prestige rewards change?
Promotions and contests
- Mega Perks: Maybank PETRONAS cards FAQ
- Setel x McDonald's FAQ
- Setel x TFP FAQ
- Setel x ERL cashback campaign FAQ
- RM20 Cashback for Car Battery Replacement Campaign FAQ
- Rancakkan Raya 2023 Campaign FAQ