How do I change my mobile number?

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I can't access my old number or get an error with self-service. How can I change my mobile number?

Request Form for Inaccessible Account or Mobile Number

I can't access my old number or get an error with self-service. How can I change my mobile number?

If you can’t access your Setel account with your old number, don’t worry! We can help you update it through our manual mobile number change process. Simply fill out this form to get started :)

Psst..If you're unable to submit the form, try the following steps first : 

1. Check for errors in the form
   Any incorrect field in the form will prevent it from being submitted.
2. Check your internet connection
   A stable internet connection is needed to submit the form.
3. Refresh the page
   There might be some errors with the page which can be fixed with a page reload.
4. Clear your cache and cookies
   There might be something in your cache that is preventing the form from being submitted. Please retry after clearing your cache and cookies.
5. Try a different browser
   Certain settings on your browser might be preventing the form from being submitted. Please try submitting with a different browser.

Once you're able to submit the form, an agent will follow up with your request via email.

If you have any further enquiries, you can reply to the email once you receive it.

Fill up the form below to update your mobile number if you cannot log in to the Setel app with your old number

This process is NOT automated and may take up to 3 business days to process

Since Setel uses mobile numbers as login IDs for your Setel account, we will need to verify your request to change your mobile number for security purposes.