My account verification failed, what should I do?

There could be several reasons why your account verification failed.

1. You are below 16 years old.
   The minimum age requirement for account verification in Setel is 16 years old.
    
2. Your app is not updated to the latest version.
   Update the app to successfully verify your Setel account.
    
3. Poor quality of the Identity Card (IC) document or selfie.
   Retake the photo according to the guide given in the app.
   
    
4. Your account is already verified using a different mobile number.
   Our app has detected that your account is already verified, but linked to a different mobile number. Each verified account can only be linked to one mobile number.
   
   If you'd like to update your mobile number, you can do so via our webform.

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If you are still facing issues with your account verification, please reach out to our Support team for further assistance.