I'm having trouble connecting to Setel while refuelling at a station. What should I do?

We sincerely apologize for the inconvenience.

If Setel is having connectivity issues, it may be due to various unavoidable factors. Rest assured our technical staff are constantly monitoring our systems and are always making sure the situation can be resolved as soon as possible.

Meanwhile, you may refuel your vehicle by paying at Kedai Mesra or by card at the pump terminal as usual.

Mesra points for this specific fuel purchase can then be acquired by e-mailing our customer service representatives at [e-mail]

In the e-mail, provide clear screenshots of your physical receipt and ensure that your receipt has the following information:

1. Name of the PETRONAS station 
2. Date and time of your purchase
3. Invoice number 
4. Total amount

Take note that Mesra points can only be awarded once the customer service representative can confirm there was a legitimate connectivity issue.