Wallet charge limits for e-KYC

After a customer has successfully passed the e-KYC verification, the wallet limit will increase to RM5000.

The spending limit will be increased accordingly to allow a larger sum of transactions.
For more information on how to upgrade your account and perform the e-KYC verification, you can refer to our wallet upgrade page.

 

Transaction limitations

Overall transaction limits using Setel App	Spending limit	RM2000 per user daily. (only counts successful purchase transactions across all supported payment methods).
	Number of purchase	10 maximum per user daily. (only counts successful purchase transactions across all supported payment methods).
	Single/Individual transaction limit	RM500 per transaction.
Per transaction limits: Card Not Present	Purchase	Minimum: RM1. Maximum: RM500.
Per transaction limits: Card Present (via Setel App)	Top up	Minimum: RM10. Maximum: RM500.
	Fuel Purchase	Minimum: RM3. Maximum: RM500.
	Store Purchase	Minimum: More than RM0. Maximum: RM500.

FAQ

How does the limit for the unsupported Android version work?	Customers are given account limits depending on if they have done e-KYC successfully or not. However, if a customer uses an unsupported Android version to open the app, the limits will be reduced according to BNM conditions. Unsupported Android version means Android version that will no longer receive security updates
What if I have upgraded to a supported Android version.	Upon opening the app, the limit will be changed to the original limit which is the non-eKYC or e-KYC limit.
If I have the Setel App, done e-KYC, and topped up to RM5000, what would happen when I use Setel Lite?	You should be able to see RM5000 in your wallet. Both Setel Lite and Setel App have the same wallet limits as they are the same wallet.
How are my limits counted if I use Setel Lite and Setel App?	The limits applied for Setel Lite and Setel App are the same. Any transaction using the Setel wallet will be counted towards the account limits.
When can I transact if I hit a limit?	The limit will be refreshed in the next period (i.e., if the monthly limit is reached, it will be reset next month.).
If I hit only one of the limits, can I still transact?	No. All transactions are checked against all the limits applicable. The system will check whichever limit is reached and stop the transaction.

**NOTE

Daily transaction amount limit, daily transaction count limit, and single transaction amount limit are always applied.