After a customer has successfully passed the e-KYC verification, the wallet limit will increase to RM5000.
The spending limit will be increased accordingly to allow a larger sum of transactions.
For more information on how to upgrade your account and perform the e-KYC verification, you can refer to our wallet upgrade page.
FAQ
How does the limit for the unsupported Android version work? |
Customers are given account limits depending on if they have done the e-KYC verification successfully or not.
However, if a customer uses an *unsupported Android version to open the app, the limits will be reduced according to BNM conditions.
*Unsupported Android version means Android versions that will no longer receive security updates. |
What if I have upgraded to a supported Android version. | Upon opening the app, the limit will be changed to the original limit which is the non-eKYC or e-KYC limit. |
If I have the Setel App, done e-KYC, and topped up to RM5000, what would happen when I use Setel Lite? |
You should be able to see RM5000 in your wallet. Both Setel Lite and Setel App have the same wallet limits as they are the same wallet. |
How are my limits counted if I use Setel Lite and Setel App? |
The limits applied for Setel Lite and Setel App are the same. Any transaction using the Setel wallet will be counted towards the account limits. |
When can I transact if I hit a limit? |
The limit will be refreshed in the next period (i.e., if the monthly limit is reached, it will be reset next month.). |
If I hit only one of the limits, can I still transact? |
No. All transactions are checked against all the limits applicable. The system will check whichever limit is reached and stop the transaction. |
**NOTE
Daily transaction amount limit, daily transaction count limit, and single transaction amount limit are always applied.
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