Refer A Friend FAQ

How can I join the Refer A Friend promotion?

This promotion is open to all existing Setel users. To join, please share your unique Setel referral code with friends and family and get them to spend a total of RM30 on Setel.

Both you and your successful referral will then be rewarded with RM3 Setel Cashback each.

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How do I refer a friend?

Kindly refer to the steps below to refer a friend or family:

1. Select Profile located at the bottom right.
2. Tap on the Refer a friend icon below your name.
3. Tap Invite contacts or any social media icons.
4. Select the person you wish to send it to.

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How long will it take to get my reward?

The reward will be granted after 48 hours for verification purposes. During the verification process, the reward transaction will have the Processing status.

If you do not see any status, please update your app to the latest version.

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How does the referral code work?

When your friend registers with Setel using your referral code and accumulates a total of RM30 in purchases, you will receive RM3 for the successful referral. 

Referral count	Reward
1st Referral	RM3
2nd Referral	RM3
3rd Referral	RM3

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Does my friend have to spend on a specific feature/item to qualify?

As long as your friend uses your unique referral code to register and spend at least RM30 via the Setel app on any of the items below, you will both get the RM3 Setel Cashback.

• Fuel
• Kedai Mesra

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How many times can my referrals get the RM3 reward?

They will get the reward one time only.

Don’t worry, they can get another RM3 by referring their friends and families who have not registered yet.

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How many times can I get the RM3 reward?

You will receive RM3 once for each referral that has successfully accumulated RM30 in purchases.

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Is there any expiration date for the referral reward?

There is no expiry date and you can use it anytime.

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How many friends can I refer?

There is no limitation and you can refer to as many people as you want.

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My friend has registered on his Setel account but has not made any transactions. Can I still refer him?

Unfortunately, no. You can only refer new unregistered users to the app. If your friend has registered his Setel account, the referral process will not be successful.

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My friend has completed his/her Setel account registration with my referral code. Is there a time limit for him/her to complete RM30 worth of transactions via the Setel app?

Currently, there is no specific time limit. We will make an announcement if there are any changes.

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I have referred 3 friends but only 2 have completed their Setel account registration with my referral code and performed transactions worth RM30, what is my reward amount?

You will only be rewarded with the RM3 Setel Cashback for every new user who successfully registers an account and performs transactions of at least RM30.

In this case, you will get RM6 Setel Cashback and your 2 friends will be rewarded with RM3 Setel Cashback each.

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My friends did not use my referral code to register for their Setel account but they performed a minimum refuel of RM30. Will my friends and I get rewarded with the RM3 Setel Cashback?

Unfortunately no. Your friends must complete their Setel account registration with your unique referral code and spend at least RM30 with the Setel app.