I can't access my old number/update my mobile number in the app. What should I do?

Fill out the form below to update your details.

• We’ll process your request within 3–5 business days. If we need more info, you’ll hear from us via [e-mail].

• Keep an eye on your inbox (including spam/junk folders) and respond promptly within 2 days to avoid your case being closed.

This form is NOT automated and requires a manual review process

Important: If your new mobile number is already linked to another Setel account, that account will be permanently deleted, and your current account will be updated with the new number. Please double-check the number before proceeding.