What do I need to know when changing my mobile number?

If you can't/no longer have access to the mobile number of your account, you can change it using our change mobile number form. Once changed, you can log in to your Setel account with your new mobile number.

Please note that this process is not automated and may take up to 3 business days to process.

Check out our articles below for more info about changing your mobile number.

1. What happens to my wallet balance and Mesra Rewards points when I change my number?
2. Can I see my old transactions after I change my number?
3. Why can't I submit the form?

What happens to my wallet balance and Mesra Rewards points when I change my number?

Your wallet balance and Mesra Rewards points will still be there. Your mobile number will be updated but you will still have the same account.

If there are any changes to your wallet balance or Mesra Rewards points, please contact our customer support via live chat on the Setel app/website or email at [e-mail] for further assistance.

Can I see my old transactions after I change my number?

Yes, all transaction details will be transferred to the new number.

Why can't I submit the form?

You can try the following methods to troubleshoot.

1. Check for errors in the form
   Any incorrect field in the form will prevent it from being submitted.
2. Check your internet connection
   A stable internet connection is needed to submit the form.
3. Refresh the page
   There might be some errors with the page which can be fixed with a page reload.
4. Clear your cache and cookies
   There might be something in your cache that is preventing the form from being submitted. Please retry after clearing your cache and cookies.
5. Try a different browser: Certain settings on your browser might be preventing the form from being submitted. Please try submitting with a different browser.

If you still cannot submit the form, please contact us via live chat on the Setel app/website or email us at [e-mail] for further assistance.