What should I do if I do not receive a one-time password (OTP)?

If you didn't receive an OTP code, you can follow these steps:

1. Check your SMS settings to see whether messages from 63001 are blocked.
2. Check with your service provider. There is a chance that they have blocked the "Enterprise SMS" from 63001.
3. SMS "UNBLOCK 63001" to 63001 and try again to request the OTP code.
4. Restart your mobile phone and try requesting the code again.
5. Use the Call Me feature to request the OTP code. The button will appear after 60 seconds. Once you have clicked it, you will receive a call to obtain the OTP code.

Do contact us if you are still facing problems with the OTP via live chat or email us at [e-mail].