Why can't I link my physical Mesra Rewards card?

Can't link your physical Mesra Rewards card to your Setel account after trying the steps to link your physical Mesra Rewards card?

Don't worry, we're here to help. There could be several reasons why this is happening.

Common reasons for failure

1. Incorrect Mesra Rewards card number
   Check the Mesra Rewards card number you entered during the linking process. Even a small typo can prevent a successful linking.
   
   
2. Mesra Rewards card linked to another Setel account
   Your Mesra Rewards card may already be linked to another Setel account. This can happen if you've previously used the card with a different account.
   
   
3. Physical Mesra Rewards card has been deactivated
   Your Mesra Rewards card can't be linked to a Setel account if it's deactivated.
   
   
4. Mesra Rewards card was registered with different credentials
   Check if you've previously registered your Mesra Rewards card using different credentials. This could include a different phone number, email address, IC number or other account details.

If any of the above reasons apply to your situation (aside from entering an incorrect Mesra Rewards card number), don't worry. You can fill in the form below and one of our dedicated team members will get back to you as soon as possible via email to help resolve the issue.