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Why can't I link my physical Mesra Rewards card?

Alvin Koo
  • Updated

Can't link your physical Mesra Rewards card to your Setel account after trying the steps to link your physical Mesra Rewards card?

Don't worry, we're here to help. There could be several reasons why this is happening.

Common reasons for failure

  1. Incorrect Mesra Rewards card number
    Check the Mesra Rewards card number you entered during the linking process. Even a small typo can prevent a successful linking.

  2. Mesra Rewards card linked to another Setel account
    Your Mesra Rewards card may already be linked to another Setel account. This can happen if you've previously used the card with a different account.

  3. Physical Mesra Rewards card has been deactivated
    Your Mesra Rewards card can't be linked to a Setel account if it's deactivated.

  4. Mesra Rewards card was registered with different credentials
    Check if you've previously registered your Mesra Rewards card using different credentials. This could include a different phone number, email address, IC number or other account details.

If any of the above reasons apply to your situation (aside from entering an incorrect Mesra Rewards card number), don't worry. You can fill in the form below and one of our dedicated team members will get back to you as soon as possible via email to help resolve the issue.

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Comments

371 comments

Date Votes
  • AnA
    Broken link in the article. The content is confusing. The solution provided is not helpful.
    0
  • MOHAMAD NAJMUDDIN BIN HAMIDON
    The solution provided is not helpful.
    0
  • NORIZZATI BINTI OTHAMAN
    Others (related to this article)
    0
  • AWANG ABULLAH BIN MOHD YUSOF
    Cannot find the information needed.
    0
  • Nazri Anak Nojim
    The solution provided is not helpful. Steps/solution shown are not well explained. Broken link in the article.
    0
  • Hisam Bin Ithnin
    Others (related to this article) My card was lost two lonth ago.. how to give physical mesra card.. mesra account was unfrozen 4 weeks ago.. jow i cannot link mesra and setel
    0
  • Zera Badzli Shah Bin Azizan
    The content is confusing. The solution provided is not helpful. Cannot find the information needed. Steps/solution shown are not well explained.
    0
  • Abd Karim Bin Abdul Hamid
    The solution provided is not helpful.
    0
  • Shalina siraymond
    Others (related to this article)
    0
  • SITI NOR HIDAYAH BINTI MAMAT
    Cannot find the information needed.
    0
  • Ahmad Syukri Haji Borhanuddin
    The solution provided is not helpful.
    0
  • Azzeni Bin Abdul Wahab
    The content is confusing.
    0
  • Mulia Fathul Hanifah Bin Zainal
    Others (related to this article) My physical mesra card not link to any one of my email so I cannot to complete my problem
    0
  • SALASIAH BINTI OTHMAN
    The solution provided is not helpful. Broken link in the article. Cannot find the information needed. The content is confusing. Steps/solution shown are not well explained.
    0
  • Mohd Yusof Abdullah
    The solution provided is not helpful.
    0
  • khusniah Khalid
    Others (related to this article) No physical card given
    0
  • Winny Goh
    Cannot find the information needed.
    0
  • Mohd faqhrul haiqal bin dolah
    Others (related to this article) Kalau macam ni la baik isi dekat petros atau shell
    0
  • MOHAMAD FIRDAUS BIN MOHAMAD SALEH
    Broken link in the article. Steps/solution shown are not well explained. Others (related to this article) Call n speak more better
    0
  • SUBOH BIN LAMAT
    The content is confusing.
    0
  • Mohd Fadil Bin Hashim
    Broken link in the article. The content is confusing. The solution provided is not helpful. Cannot find the information needed. Steps/solution shown are not well explained. Others (related to this article)
    0
  • akmal Farhan
    The solution provided is not helpful.
    0
  • Mohd saifulbahari Hussin
    Cannot find the information needed.
    0
  • Iqbal Dahalan
    The solution provided is not helpful.
    0
  • AHMAD SYAHMI BIN JUSOH
    Broken link in the article.
    0
  • Fadlizan Bin Hamdan
    The content is confusing.
    0
  • Mohd Zulkurnain Bin Matali
    Kandungan ini mengelirukan. Maklumat yang diperlukan tidak dijumpai.
    0
  • MUHAMMAD ZHARIF BIN ZAMANI
    The solution provided is not helpful.
    0
  • Muhammad fadil bin bakhtiar
    Broken link in the article.
    0
  • Mohd Jafri Majrol
    Others (related to this article) Email address is not the same as register it may not be the same but im the user of the card so how to do about it ...is there an alternative in changing email address...not provided
    0

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