If you did not receive the OTP in the first request, please click on Resend Code, and wait for the OTP to be resent to your mobile phone.
If you still do not receive the OTP, there are four (4) ways to solve this issue. Please refer to the options below:
- We suggest you check your SMS settings to see whether messages from 63001 are blocked.
- If you're still unable to receive the OTP, please check with your service provider. There is a chance that they have blocked the "Enterprise SMS" from 63001.
- SMS "UNBLOCK 63001" to 63001 and try again to request the OTP code.
- Restart your mobile phone and try requesting the code again.
If all these 4 steps still do not resolve your issue, please contact our customer support.
Please share with us your mobile number and screenshots of the SMS "UNBLOCK 63001".
You can contact us through the live chat in the Setel App or via email at hello@setel.com.
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Jika anda tidak menerima sebarang kod OTP dalam masa 60 saat, anda boleh tekan butang "Hantar Semula SMS" dan tunggu kod OTP dihantar sekali lagi.
Jika anda masih tidak dapat kod OTP, terdapat empat (4) cara untuk selesaikan isu ini dan anda boleh ikut langkah di bawah ini:
- Periksa sama ada tetapan panggilan telefon dan mesej ditetapkan untuk menyekat mana-mana mesej dari 63001.
- Jika telefon tidak menyekatnya, sila rujuk kepada telco anda kerana mereka mungkin menyekat "Mesej Perusahaan" daripada 63001.
- Jika kod masih belum diterima, sila hantar SMS "UNBLOCK 63001" ke 63001.
- Matikan telefon bimbit dan hidupkan semula serta cuba sekali lagi untuk log masuk.
Jika empat (4) cara ini masih gagal untuk anda dapatkan kod OTP, sila kongsikan nombor telefon dan tangkap skrin (Screenshot) mesej SMS UNBLOCK 63001 anda lalu hubungi kami sama ada melalui emel, hello@setel.com atau Live Chat di app Setel.
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