10% Cashback campaign – Setel Help Center

What is this 10% Cashback Campaign?

Setel users are eligible for 10% cashback capped at RM5 per month for every purchase made at

Pasta Panas
Chatime
Tealive
Cafe Mesra
MYDIN
Bake with Yen
Village Grocer
Ben's Independent
Leisure Grocer
Pasaraya OTK
BSC Fine Foods
Redbus
PLUS
KK Mart
OldTown White Coffee

Will I also receive Mesra point rewards upon purchase?

Apart from the cashback, no Mesra points will be given for the transaction.

Mesra points are only eligible for purchases made on

Fuel
Kedai Mesra
Deliver2Me

What is the campaign period?
The campaign runs from 13 November 2023 to 12 January 2024. However, Setel reserves the right to terminate, change, amend, or add any terms and conditions to this promotion without any prior notice.

How do I make payment at the selected outlets?
Payment can be made by displaying your unique Setel code for the cashier to scan or by scanning the merchant’s Setel QR code displayed at the counter.

How much do I need to spend to be eligible for the 10% cashback reward?
You will need to spend a minimum of RM1 to be eligible for the 10% cashback reward.

How will I receive the 10% cashback?

Once payment is made for the eligible purchases, the 10% cashback will be automatically rewarded to your e-Wallet in the Setel app and you will receive a notification of the reward.

To check your transaction history tap Profile and then Payment history.

How many times can I be rewarded with 10% cashback?

You will be rewarded with 10% cashback until the cashback has reached the maximum cap amount of RM5 per month.

Does the cashback credited have an expiry date?

No, you can use the cashback for payment via Setel Wallet as long as your Setel account is active.

I'm having trouble using Setel, what should I do?
If you’re experiencing difficulties, please reach out to our customer service via the live chat on the Setel app/website or email hello@setel.com for further assistance.

I did not receive my cashback, what should I do?

If you haven’t received your cashback within the expected time frame, please contact our customer service via the live chat on the Setel app/website or email us at hello@setel.com

Please provide us with details about your transaction to facilitate the investigation process.

Can I use Setel if I'm not a Malaysian resident?

Yes, you can use Setel as long as you have a valid phone number and a valid payment method. However, digital Mesra card activation (points redemption) will require a valid IC number.

Can I combine this reward with other promotions or discounts?
The 10% cashback reward cannot be combined with other promotional offers or discounts offered by Setel unless explicitly stated. However, the promotion can be combined with merchants' in-store discounts if applicable.

Will the 10% Cashback Campaign be extended beyond the campaign period?
There are currently no plans to extend the campaign period. However, any updates regarding this will be announced on our platform.