3x Mesra points campaign – Setel Help Center

What is this 3x Mesra Points Campaign?

Setel users will be eligible for 3x Mesra points for every RM1 spent at Kedai Mesra on any items (capped at 500 points per month) for each active user.

What is the campaign period?

The campaign runs from 1 November to 31 January 2024. However, Setel reserves the right to terminate, change, amend, or add any terms and conditions to this promotion without any prior notice.

How do I make payment at the selected outlets?

Payment can be made by displaying your unique Setel code for the cashier to scan or by scanning the merchant’s Setel QR code displayed at the counter.

How much do I need to spend to be eligible for the 3x Mesra points reward?

You will need to spend a minimum of RM1 per transaction.

How will I receive the 3x Mesra points reward?

Once payment is made for eligible purchases, 3x Mesra points for every RM1 spent will be automatically rewarded to your digital Mesra card in the Setel app. You will also receive a push notification for the reward.

To check your transaction history tap Profile and then Payment history.

How many times can I be rewarded with 3x Mesra points?

You will be rewarded with 3x Mesra points until the maximum cap amount of 500 points per month.

I'm having trouble using Setel, what should I do?

If you’re experiencing difficulties, please reach out to our customer service via the live chat on the Setel app/website or email hello@setel.com for further assistance.

I did not receive my Mesra points, what should I do?

If you haven’t received your Mesra points within the expected time frame, please contact our customer service via the live chat on the Setel app/website or email us at hello@setel.com

Please provide us with details about your transaction to facilitate the investigation process.

Can I use Setel if I'm not a Malaysian resident?

Yes, you can use Setel as long as you have a valid phone number and a valid payment method.

However, digital Mesra card activation (points redemption) will require a valid IC number. Therefore, the 3x Mesra points campaign, in particular, is open to Malaysians only.

Can I combine this reward with other promotions or discounts?

The 3x Mesra points reward cannot be combined with other promotional offers or discounts offered by Setel unless explicitly stated. However, the promotion can be combined with merchants' in-store discounts if applicable.

Will the Mesra points reward be extended beyond the campaign period?

There are currently no plans to extend the campaign period. However, any updates regarding this will be announced on our platform.