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Why was the top-up processed when it failed just now?

Alvin Koo
  • Updated

The top-up was considered a failed transaction because it timed out from waiting for a response from the bank (the response might be delayed up to 30 minutes or more).

However, we will still wait for a response to see if the transaction was successful. If the transaction is successful, the top-up transaction will be reflected in your Setel Wallet and a push notification will be sent.

You can verify if a top-up transaction was successful by checking in with your bank. If a deduction has been made, your top-up will reflect on your Setel Wallet later.

If the top-up does not appear in your Setel Wallet within 24 hours, please contact our customer service via live chat or e-mail to hello@setel.com for further assistance.

Comments

25 comments

Date Votes
  • muhammad firdaus
    . Very late processing submit my topup
    0
  • ZOL KEFLI BIN MD YUSOFF
    . Article did not resolve my issue
    0
  • Pinky
    . Article did not resolve my issue
    0
  • NORAZIZAN BIN NORAZLAN
    Cannot find the information needed.
    0
  • nor ikmal imran bin nor azim
    The solution provided is not helpful.
    0
  • Aw SOO Lee
    The content is confusing.
    0
  • MUHAMMAD HAFIZUL HANIF BIN ISMAIL
    Others (related to this article)
    0
  • WAN AZMAN BIN WAN ZAINAL ABIDIN
    Steps/solution shown are not well explained.
    0
  • MOHAMAD YUSRI BIN HAMZAH - yyusri724
    Others (related to this article)
    0
  • MUHAMMAD NAQUIB HEZREY BIN NORAKSOWROUPANEY - naquib.muhammad97
    Cannot find the information needed. Steps/solution shown are not well explained.
    0
  • SHAHIDAH BINTI MD NOR
    The content is confusing.
    0
  • Lomesing Greg Mueson
    Cannot find the information needed.
    0
  • Bukhari
    Cannot find the information needed.
    0
  • THALJIi BIN SANI
    The content is confusing.
    0
  • Rasidah binti Ramli
    Penyelesaian yang diberikan tidak membantu.
    0
  • Muhammad Syafiq
    Langkah/penyelesaian ini tidak dihuraikan dengan baik. Apa masalah tak boleh tambah nilaiii .. hurhhhj
    0
  • Mohamed Rizal Bin Hamzah
    Langkah/penyelesaian ini tidak dihuraikan dengan baik. Sistem lembab... Menyusahkan costumer
    0
  • NURUL NADZIRAH BINTI MD FARID
    The solution provided is not helpful.
    0
  • WARNI
    Langkah/penyelesaian ini tidak dihuraikan dengan baik.
    0
  • Simpson Daransun
    Others (related to this article) Bad service
    0
  • Rainon Majubin
    Lain-lain (berkaitan artikel ini) Langkah/penyelesaian ini tidak dihuraikan dengan baik. Maklumat yang diperlukan tidak dijumpai. Penyelesaian yang diberikan tidak membantu. Kandungan ini mengelirukan. Pautan rosak di dalam artikel.
    0
  • Tengku Zulkafly Tengku Mustapha
    The content is confusing. The solution provided is not helpful. Cannot find the information needed. Steps/solution shown are not well explained.
    0
  • Rashida binti Rowtha Gani
    The solution provided is not helpful. How if it was not successful
    0
  • ROHANI BINTI MAT SIDI
    Penyelesaian yang diberikan tidak membantu.
    0
  • Abdulhalim Ahmad
    Penyelesaian yang diberikan tidak membantu. Kandungan ini mengelirukan. Langkah/penyelesaian ini tidak dihuraikan dengan baik.
    0

Article is closed for comments.