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  1. Setel Help Center
  2. Frequently Asked Question (FAQ)
  3. Mesra Loyalty Programme

Mesra Loyalty Programme

  • Setel x Boost: Do I still entitled for my points /bonus points ? Setel x Boost: Adakah saya masih berhak mendapat mata / mata bonus saya ?
  • When was the Mesra program revamp commencing?
  • What points do I get for purchasing at PETRONAS stations?
  • Why am I getting less than 3X points per litre when I fuel up with PETRONAS?
  • Why are my Bonus points different each time I fuel up with the same amount?
  • Is there any min or max Bonus points?
  • How do the Bonus and Level work?
  • How many levels are there?
  • How do I know which level I'm in?
  • Currently I have points in my Mesra Card, what level will I be in when I start using Setel?
  • How do i unlock the next level?
  • Is it possible for my level to be downgraded or will my levels will always be maintained/increase?
  • When my Level will be downgraded?
  • How do I unlock my level quickly whilst making sure I dont get downgraded?
  • What happens when I did not spend for that month?
  • Can I use my points to redeem fuel and how?
  • How do I redeem my points if I can't use Setel in Kedai Mesra?
  • Can I earn Bonus points if I pump diesel?
  • I have already downloaded the Setel app, but I don’t want to top-up. Will I still get Bonus points
  • Can I get Bonus points when I pay with my PETRONAS Gift Card?
  • What is the benefit of using a Mesra Card on Setel?
  • I have already linked my Mesra Card into Setel but I did not receive any Bonus points. What should I do?
  • Will I get Bonus points for my purchases of non-fuel items at Kedai Mesra after I link my Mesra Card to Setel?
  • What if I forgot to get a receipt from the station? Can I still earn the Bonus points? 
  • There is no Setel-enabled station in my area, how can i get Bonus points?
  • What happens if I forgot to swipe my Mesra Card? Do I still get Bonus points?
  • I have downloaded Setel and owned a physical card. How do I collect and earn Bonus points?
  • Is there a special period during any day to get extra Bonus points via Setel?
  • Is there any difference between staff and public points structure?
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