What is Mesra Prestige?
Mesra Prestige is an extension of the PETRONAS Mesra Loyalty Programme to reward
our highly valued customers.
This programme is open to Setel users who are members of the Mesra loyalty programme.
What is the benefit of being a part of Mesra Prestige?
Customers that are on Mesra Prestige will be able to enjoy a variety of privileges and rewards that are exclusively curated which includes money-can’t-buy experiences, special discounts, previews, etc.
How can I be eligible to be part of the Mesra Prestige programme?
You will need to spend a minimum of RM380 on fuel in a month with the Setel App to be a Mesra Prestige member in the following month.
How often do the privileges/rewards change?
There is no fixed timing on how often the privileges or rewards will change. Check out the rewards catalogue for the latest rewards.
On the Setel App, you can go to the Rewards tab and look for the Mesra Prestige catalogue.
Alternatively, you can visit the Mesra rewards page and look for the Mesra Prestige catalogue.
How do I maintain my membership in the Mesra Prestige programme?
You have to spend a minimum of RM380 on fuel monthly with the Setel app to keep your membership for the following month. Once you have spent RM380, the Mesra Prestige badge will be unlocked and you can start redeeming your privileges.The Mesra Prestige membership is renewed on a monthly basis starting from the 1st of the month.
To view your badge status, go to the Rewards tab and click Badges.
What if I purchase items from Kedai Mesra? Will I still be eligible for the Mesra Prestige membership?
No.
Only payments for fuel will be eligible for the Mesra Prestige membership.
I have a Mesra Card, can I be a Mesra Prestige member if I pay with Setel for my fuel?
Yes.
You can still be eligible to be a Mesra Prestige member by linking your Mesra Card with Setel and transferring all of your Mesra points. Please reach out to the Setel Customer Support team via live chat on the Setel App for assistance.
Do note that you will no longer be able to use your Mesra Card once you’ve made a request to transfer your points.
Can I still be a Mesra Prestige member without the Setel App?
No.
The Mesra Prestige membership is only available for users who make fuel purchases through the Setel App.
Who do I contact for queries on Mesra Prestige?
You can contact Mesralink at 1 300 22 8888, email at hello@setel.com, or through the live chat on the Setel App.
I'm not comfortable paying with Setel. Can I still be eligible for Mesra Prestige programme if I scan the receipt and upload it to the Setel App?
No.
Only payments made through Setel will entitle you to become a Mesra Prestige member.
Are PETRONAS staff eligible to be a Mesra Prestige member if they fulfil the criteria?
Yes.
You can be a Mesra Prestige member when you fulfil the criteria of spending a minimum of RM380 on fuel purchases with the Setel App.
Where can I read the full terms and conditions related to the Mesra Prestige program?
You can find the full details on the Mesra Prestige page.
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