What payment method can I use to pay for Street parking?
The accepted payment methods are Setel Wallet, CardTerus (debit/credit card), and Family Wallet. If Setel Wallet is selected, please make sure you have a sufficient balance to prevent any inconvenience when making a payment.
The payment will be charged based on the selected payment method in the Setel app.
How much does it cost to park using the Street parking in Setel?
We follow the normal parking rate set by the local council or parking vendor without any additional fees.
Do I have to pay for non-working days/public holidays/non-operational hours?
All regulations regarding pricing, non-working days, and public holidays/non-operational hours will be as per the local authorities.
For example, on Sundays when the parking is free, you will see the relevant prompt in the app.
The same will apply if you are trying to book late in the evening as parking is free after 07:30 PM.
How do I check my parking transactions?
Once your parking session has ended, Setel will generate an e-receipt upon successful payment.
You can tap on View full receipt to view the full e-receipt.
You can also view all the payments that have been made through Setel by clicking Profile and selecting Payment history.
If you want to make claims, you can:
- Download the receipt in PDF format in the Setel app after the payment has been completed.
- Resend the email receipt to your registered email from the Payment history page.
The full receipt will generate all the parking details such as location, payment method, etc.
How will e-receipts be generated if I want to make claims?
You can:
- Download the receipt in PDF format in the Setel app after the payment has been completed.
- Resend the email receipt to your registered email from the payment history page.
The full receipt will generate all the parking details such as location, payment method, etc.
Can I get a refund? If:
- I paid for an hour but only parked my car for 30 minutes.
- I accidentally selected an incorrect vehicle plate number and my payment has been deducted.
- I changed my mind and want to cancel the parking
Sorry, no cancellations or refunds are allowed once the payment is authorised.
Setel does not handle any refunds for Street Parking.
How do enforcers/authorities know I have paid for parking?
Enforcers/authorities will check your vehicle plate number to determine the validity of your parking session.
The parking site, booking duration, and payment will be verified.
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