What is Street parking?
Street parking is a parking payment system that connects to the local authorities which allows you to pay for street parking or parking at the roadside within the area of the local authorities.
Why should I use the Street parking feature within the Setel app?
Street parking provides a convenient parking payment experience within the comfort of your car. With Setel’s ticketless parking payment, you only need to confirm the location, go park, and pay for your parking without worrying about getting summoned.
You can also earn Mesra points when you pay your parking fees using the Setel app.
No more coins or parking coupons needed!
How do I use the Street parking feature in the Setel App?
Check out our article on how to use Street parking.
How do I add/edit vehicle information for Street parking payments?
Check out our article on how to add a vehicle and how to edit a vehicle's details.
Can I book more than one session at a different location for the same vehicle within the active parking session?
Yes.
You can book more than one session within the active parking session as long as the vehicle is registered.
How do I check my active street parking session and see how much time is left?
You can view your active parking session at the homepage of the Setel app. Tap the banner to view the active parking session card.
You will be able to view all of your current active session details such as:
- location of the parking
- parking start time and end time
- duration of your parking and total paid amount
- vehicle plate number
Can I extend my parking duration?
Yes.
You can extend your parking duration anytime at the active parking session card page. Tap Extend Duration at the countdown timer. You will then be prompted to authorise the transaction.
To avoid any issues, we will send you a notification 15 minutes before your booking expires as a reminder. To ensure timely delivery of these alert messages, please ensure that notifications from the Setel app are enabled.
⚠️ Once your parking duration has expired, you will no longer be allowed to extend your parking duration. You will need to book a new parking session.
How do I end my active parking session?
Your active parking session will end automatically when the countdown timer expires and your parking duration ends.
Why didn’t I receive a notification when my parking session was expiring?
Check your device’s notification settings and ensure that notifications from the Setel app are allowed.
Do I need to display receipts on the windshield of my car?
No paper receipts are required.
The local authorities will use your vehicle plate number to check the validity of the booking.
What is the difference between the normal zone and the Zon Parkir 2 Jam?
Normal zone allows users to park up to the maximum parking time (e.g. 10 hours).
Zon Parkir 2 Jam only allows users to park for up to a maximum of 2 hours. The restriction rule was implemented at several busy areas that are known as “hot zones” within the councils. The location names, parking rates, and minimum and maximum charges differ by councils. You can refer to our council rules article for more information.
Can I extend parking or add a new street parking session after using the Zon Parkir 2 Jam?
No.
Zon Parkir 2 Jam only allows users to park for up to a maximum of 2 hours with a 1-hour quarantine time. You can only start a new parking session after the quarantine time ends.
Does Setel Street parking support a monthly pass?
No.
Unfortunately, we do not support monthly passes at the moment. Stay tuned for the update!
What should I do if I paid for street parking via Setel but I still got a parking summon?
Please double-check that
- Your vehicle plate number was entered correctly.
- You selected the right council and the right location.
- Your parking session was active when you got the ticket.
If all the information is correct, please contact our customer service via the live chat in the Setel app/website or at hello@setel.com for further assistance.
Do I earn Mesra points when I use Street parking?
Yes.
You can earn Mesra points for Street parking fees paid via Setel (RM 5.00 = 1 Mesra Point).
What are the council-specific rules and parking operation hours for each council that I should be aware of?
You can refer to our council rules article for more information.
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