Is this available for both iOS and Android devices?
Yes, this feature is available for Setel users with versions 1.102 and above.
Make sure you have updated Setel on your device to enjoy this feature.
Is this feature automatically enabled?
No, you will have to enable it.
You can refer to our article on how to enable One-Tap Fuelling.
Do I need to enable any presets or settings to enable the One-Tap feature?
No additional configuration is required. The One-Tap feature will automatically be enabled once the preset is completed in the Setel mobile app.
How do I set up my One-Tap Fuelling preferences?
You can refer to our article on how to enable One-Tap Fuelling which includes setting preferences.
Can I disable this feature after I try it out?
Yes, you may turn it off and use the regular refuelling process at any point in time.
You can refer to our guide on how to disable One-Tap Refuelling.
Something went wrong during the refuelling process while using One-Tap Fuelling, what should I do?
Should there be any issues during the refuelling process, initiate the in-app chat function during your refuelling process and our customer service representatives will assist you immediately.
Am I able to order via Deliver2Me when I refuel with One-Tap Fuelling?
Not at this moment. We will introduce Deliver2Me with One-Tap Fuelling soon.
What is the payment method used when using the One-Tap Fuelling feature?
Payment methods currently accepted are via your Setel wallet, SetelShare, CardTerus and SmartPay account.
Can I use CardTerus to pay for One-Tap Fuelling?
Payment methods currently accepted via the One-Tap Fuelling feature are via your Setel wallet and Smart Pay account. More options will be added soon!
I have pre-set RM60 for my fuel amount, but I only refuel RM50, how much will I be charged?
You will only be charged for the fuel dispensed, which means you will only be charged RM50.
Can I cancel my One-Tap fuelling order from the Watch app?
Yes, but only if refuelling is not in progress. You will not be able to cancel the order once you have started refuelling regardless if on the watch app or the Setel mobile app.
I'm a loyal Setel user, why am I unable to use this feature?
We are currently rolling out this feature progressively to more and more users daily. Stay tuned to our social media channels to find out when this feature will be available for your mobile device soon!
I am eligible to access this feature, but why isn't it available in my app?
Ensure you have updated to the latest version of the Setel app to access this feature.